Senior Advisor Site Support

New Zealand Government; New Zealand; À distance; NZD 106 000 - 118 000; Plein temps

Avantages offerts par ce poste

Step-based remuneration progression

Professional development & training

Wellbeing focus

Flexible work options

Résumé du poste

Oranga Tamariki—Ministry for Children is seeking a Senior Advisor Site Support for the Feedback and Complaints team. The role supports front-line sites and residences to understand complaints and provide quality responses with a resolution focus that aligns with the organisation’s values.

The successful candidate will have Social Worker qualifications, experience with complaint resolution, and strong engagement skills to work cross-functionally with regional leaders, site managers, and

Qualifications

• Previous experience with complaint and dispute resolution in line with Oranga Tamariki Feedback Principles and CCS Operating Frameworks.
• Strong understanding of legislation for child-centred practices.
• Ability to engage with diverse communities and gain buy-in.

Responsabilités

• Assess and understand complaints received to support quality responses.
• Provide recommendations to improve practices across front‑line sites.
• Investigate complaints to reach the heart of issues and ensure resolution.

Connaissances

Verbal communication

Written communication

Relationship building

Stakeholder engagement

Travel flexibility

Formation

Social Worker qualifications

Description du poste

Senior Advisor Site SupportFixed term opportunity to 30 June 2027This role can be based anywhere in Aotearoa New Zealand, with access to and the ability to work from an Oranga Tamariki regional office.We are currently looking for a Senior Advisor with Social Work qualifications on a secondment or fixed term basis to join our Site Support team in Feedback and Complaints to support our front-line sites and residences to understand complaints and provide quality responses with resolution focus that is consistent with Oranga Tamariki’s vision.Mō mātou | About usOranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:We put Tamariki firstWe believe Aroha is vitalWe respect the Mana of peopleWe are Tika and PonoWe value WhakapapaWe recognise that Oranga is a journeyWe are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.Mō te tūnga | About the roleThe Senior Advisor Site Support plays a key role within our Feedback and Complaints team to ensure we gain meaningful insights from members of the public and are able to deliver consistent approaches across our front-line sites.Working directly with our Regional Leaders, Practitioners, and Site Managers, you will assess complaints that have been received to support responses and make informed recommendations to Oranga Tamariki in relation to complaints. You will utilise your understanding of Oranga Tamariki practices, values and organisational objectives to best support improvement, this will involve investigating and conversations to best get to the heart of complaints and concerns.Ngā pūmanawatanga ōu | What you will bringKey requirements of the role include:Previous experience with complaint and dispute resolution, specifically in line with Oranga Tamariki Feedback Principles and CCS Operating FrameworksSocial Worker qualificationsStrong understanding of relevant legislation in relation to best practices for child-centric approachesAbility to gain engagement and get to the heart of issuesStrong relationship and partnering skills to gain buy-in to strengthen organisational practicesExcellent verbal and written communication skillsUnderstanding of Oranga Tamariki future direction, goals, values and missionExperience identifying and managing riskThe ability to travel when requiredUnderstanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ cultureNōu te rourou | What's in it for youOranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $106,416 and $117,782 pro rated dependent on experience.We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/Me pēhea te tuku tono | How to ApplyApply online with your CV and Cover Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.If you have any questions about role, please contact [e-mail] as applications for this role close just before midnight on Monday 26 October 2026.If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.