Senior Advisor Redress

Oranga Tamariki—Ministry for Children; Wellington; Vor Ort; NZD 106.000 - 118.000; Vollzeit

Benefits dieser Stelle

Flexible work options

Wellbeing support

Zusammenfassung

Oranga Tamariki—Ministry for Children is seeking a Senior Advisor Redress to respond to abuse-related claims from individuals who were in our care. The role focuses on compassionate, child-centred, trauma-informed practice to support healing journeys and wellbeing.

You will assess and manage complex claims, engage directly with claimants, advocate for their needs, and coordinate timely, consistent responses. Based in Wellington, relocation to the area is welcomed for the right candidate.

Qualifikationen

• Experience responding to abuse-related claims in child welfare or related fields.
• Ability to work in a trauma-informed, wellbeing-focused environment.
• Wellington-based or willing to relocate to Wellington.

Aufgaben

• Assess and manage complex claims.
• Engage directly with claimants.
• Coordinate timely, consistent responses.
• Provide expert knowledge to inform assessments.
• Advocate for individuals' needs.
• Identify themes from claims to inform service improvements.

Kenntnisse

Trauma-informed practice

Child-centred approach

Stakeholder engagement

Advocacy

Cross-cultural awareness

Jobbeschreibung

We have the opportunity for a Senior Advisor to join the team assessing and responding to claims relating to children and young people who have experienced abuse. Provide a timely, kind and caring response which supports a journey of healing for claimants, be a part of this integral programme of mahi

Full time, fixed term role until 30 June 2027

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values: We put Tamariki first We believe Aroha is vital We respect the Mana of people We are Tika and Pono We value Whakapapa We recognise that Oranga is a journeyWe are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role

As a Senior Advisor Redress, you will play a pivotal role in responding to claims from people who experienced abuse while in the care of Oranga Tamariki. This is meaningful and challenging work that contributes to healing journeys through compassionate, child-centred and trauma-informed practice.

Working as part of the Redress team within Systems Leadership, you will assess and manage complex claims, engage directly with claimants, advocate for their needs, and coordinate responses that are timely, consistent and focused on wellbeing. You will provide expert advice and guidance, identify emerging risks and themes, and contribute to continuous improvement of service delivery.

A key responsibility is to ensure the support is child-centric. This involves promoting the wellbeing of children and to reflect their views in all claims and redress activities. The role requires a considered and calm approach during conversations about difficult experiences. The role will include providing expert knowledge and guidance to inform assessments. It also requires strong advocacy on behalf of individuals in promoting their needs to enable the delivery of a suite of responses.

This role is based in our Wellington office. Due to the operational requirements and dynamic nature of the role, it will be beneficial for you to have the close support of the team and leadership around you. Candidates for this role are required to already be based in Wellington or be willing to relocate for this opportunity.

Ngā pūmanawatanga ōu | What you will bring

• Provide an effective, timely and nationally consistent response for claimants.
• Ensure tamariki and rangatahi remain at the centre of decision making in the claims and redress response.
• Build and maintain strong relationships across Oranga Tamariki and other departments and agencies as appropriate.
• Build relationships with community and agency providers to ensure wider service provision is maximised.
• Work with management to identify themes from claims information to inform feedback loops and improve services.
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture

Nōu te rourou | What's in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $106,416 and $117,782 dependant on experience.

We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Applications for this role close at midnight on Monday 26 October 2026.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.