Senior Site Support & Complaints Advisor

New Zealand Government; New Zealand; Remote; NZD 106,000 - 118,000; Full time

Benefits offered by this job

Step-based remuneration progression

Professional development & training

Wellbeing focus

Flexible work options

Job summary

Oranga Tamariki—Ministry for Children is seeking a Senior Advisor Site Support for the Feedback and Complaints team. The role supports front-line sites and residences to understand complaints and provide quality responses with a resolution focus that aligns with the organisation’s values.

The successful candidate will have Social Worker qualifications, experience with complaint resolution, and strong engagement skills to work cross-functionally with regional leaders, site managers, and

Qualifications

• Previous experience with complaint and dispute resolution in line with Oranga Tamariki Feedback Principles and CCS Operating Frameworks.
• Strong understanding of legislation for child-centred practices.
• Ability to engage with diverse communities and gain buy-in.

Responsibilities

• Assess and understand complaints received to support quality responses.
• Provide recommendations to improve practices across front‑line sites.
• Investigate complaints to reach the heart of issues and ensure resolution.

Skills

Verbal communication

Written communication

Relationship building

Stakeholder engagement

Travel flexibility

Education

Social Worker qualifications

Job description

Oranga Tamariki—Ministry for Children is seeking a Senior Advisor Site Support for the Feedback and Complaints team. The role supports front-line sites and residences to understand complaints and provide quality responses with a resolution focus that aligns with the organisation’s values.

The successful candidate will have Social Worker qualifications, experience with complaint resolution, and strong engagement skills to work cross-functionally with regional leaders, site managers, and