Senior ServiceNow Consultant - CSM Expert (Contract)

Datacom; Hamilton; On-site; NZD 221,000 - 332,000; Part time

Job summary

Datacom in Hamilton is seeking an experienced Senior Consultant with strong ServiceNow expertise to join a short-term engagement. You will lead the technical implementation of ServiceNow solutions for multiple customers, covering design, development, configuration and testing in a consulting environment.

This hands-on role requires deep CSM knowledge, the ability to translate business requirements into effective technical solutions, and the skills to mentor juniors while working with architects

Qualifications

• Hands-on ServiceNow delivery in a consulting setting.
• Strong knowledge of ServiceNow CSM products and capabilities.
• Certification: ITSM and/or CSM Implementation Specialist.
• Experience in customer service management or customer experience environments.
• Experience with enterprise SaaS solutions and Agile/Scrum environments.
• Ability to learn quickly and work with both technical and non-technical stakeholders.

Responsibilities

• Develop best-practice designs and solutions that meet customer requirements and business needs.
• Configure, develop, test and manage the technical components of ServiceNow implementations within agreed scope and timelines.
• Work closely with architects and cross-functional teams to enhance features and improve customer adoption and value.
• Act as a trusted technical advisor, providing guidance throughout implementation.
• Maintain strong customer relationships through clear communication and responsive delivery.
• Share your ServiceNow expertise, mentor junior consultants and contribute to internal learning sessions.

Skills

ServiceNow

CSM

Agile/Scrum

Problem solving

Stakeholder management

Tools

ServiceNow

Job description

Datacom in Hamilton is seeking an experienced Senior Consultant with strong ServiceNow expertise to join a short-term engagement. You will lead the technical implementation of ServiceNow solutions for multiple customers, covering design, development, configuration and testing in a consulting environment.

This hands-on role requires deep CSM knowledge, the ability to translate business requirements into effective technical solutions, and the skills to mentor juniors while working with architects