CONTRACT - Senior Consultant - ServiceNow

Datacom; Wellington; On-site; NZD 273,000 - 410,000; Full time

Job summary

Datacom is seeking an experienced Senior Consultant with strong ServiceNow expertise for a Hamilton-based contract engagement starting ASAP. You will lead the technical implementation of ServiceNow solutions for various customers, covering design, development, configuration and testing within a consulting setting.

This hands‑on role emphasizes Customer Service Management (CSM) proficiency, translating business requirements into effective technical solutions and mentoring junior consultants.

Qualifications

• Experience delivering ServiceNow implementations in a consulting environment.
• Proficient understanding of ServiceNow CSM products and capabilities.
• Certified Implementation Specialist in ITSM and/or CSM required.

Responsibilities

• Develop best‑practice designs and solutions that meet customer requirements and business needs.
• Configure, develop, test and manage ServiceNow components within scope and timelines.
• Collaborate with architects and cross‑functional teams to enhance features and value.
• Act as a trusted technical advisor throughout implementation.
• Maintain strong customer relationships through clear communication and delivery.
• Share expertise and mentor junior consultants during internal sessions.

Skills

ServiceNow

CSM

Agile/Scrum

Consulting

Mentoring

Education

Certified Implementation Specialist ITSM/CSM

Tools

ServiceNow

Job description

Location: Hamilton
Contract term: Approximately 6 weeks
Start: ASAP

About the Role

We’re looking for an experienced Senior Consultant with strong ServiceNow expertise to join us on a contract engagement based in Hamilton, with an immediate start.

You’ll lead the technical implementation of ServiceNow solutions for a range of customers, working across design, development, configuration and testing within a consulting environment.

This role suits a hands‑on consultant with strong Customer Service Management (CSM) expertise who can translate business requirements into effective technical solutions.

What You’ll Do

• Develop best‑practice designs and solutions that meet customer requirements and business needs.
• Configure, develop, test and manage the technical components of ServiceNow implementations within agreed scope and timelines.
• Work closely with architects and cross‑functional teams to enhance features and improve customer adoption and value.
• Act as a trusted technical advisor, providing guidance throughout implementation.
• Maintain strong customer relationships through clear communication and responsive delivery.
• Share your ServiceNow expertise, mentor junior consultants and contribute to internal learning sessions.

What You’ll Bring

• Strong hands‑on experience delivering ServiceNow implementations in a consulting environment.
• A proficient understanding of ServiceNow CSM products, services and capabilities, or comparable solutions.
• Certified Implementation Specialist certification in ITSM and/or CSM.
• Experience working in customer service management or customer experience environments.
• Development and/or consulting experience with enterprise SaaS solutions.
• Experience working within Agile/Scrum environments.
• Excellent problem‑solving skills and the ability to learn new technologies quickly.
• The ability to work independently and collaborate effectively with technical and non‑technical stakeholders.