ServiceNow Administrator

Comspek International; Auckland; On-site; NZD 110,000 - 150,000; Full time

Job summary

Comspek International is seeking an experienced ServiceNow Administrator to join an enterprise environment, supporting ITSM, CSM, automation and enterprise workflows.

You will maintain, configure and enhance the ServiceNow platform, implement new features, ensure stability and security, and collaborate with stakeholders on platform improvements.

Qualifications

• 5+ years of experience administering and developing on the ServiceNow platform.
• Strong knowledge of ITSM modules including Incident, Problem, Change, Request, CMDB, and Knowledge.
• Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow client/server scripting.
• Experience creating/modifying catalogue items, flows, and reports.
• Familiarity with platform integrations (Integration Hub, REST/SOAP APIs, MID Servers).
• Understanding of ServiceNow architecture and upgrade lifecycle.

Responsibilities

• Maintain and configure the ServiceNow platform to support ITSM and CSM processes.
• Develop and enhance workflows, catalogue items, and automation capabilities.
• Work closely with stakeholders to design and implement platform improvements.
• Ensure platform stability, security, and compliance with best practices.
• Support integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
• Contribute to ServiceNow upgrades and feature releases.

Skills

ServiceNow Administration

JavaScript

Glide API

ITSM knowledge

REST/SOAP APIs

MID Server

Tools

Integration Hub

HTML/CSS

Job description

We’re looking for an experienced ServiceNow Administratorto join an enterprise environment, supporting and enhancing the ServiceNow platform.

You’ll be responsible for maintaining, configuring and enhancing the ServiceNow platform to support IT Service Management (ITSM), Customer Service Management (CSM), automation, and enterprise workflows.

This role offers the opportunity to shape how the platform evolves — ensuring stability, driving improvements, and developing new features that align with business needs.

What you’ll do

• Maintain and configure the ServiceNow platform to support ITSM and CSM processes.
• Develop and enhance workflows, catalogue items, and automation capabilities.
• Work closely with stakeholders to design and implement platform improvements.
• Ensure platform stability, security, and compliance with best practices.
• Support integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
• Contribute to ServiceNow upgrades and feature releases.

What you’ll bring

• 5+ years’ experience administering and developing on the ServiceNow platform.
• Strong knowledge of ITSM modules – Incident, Problem, Change, Request, CMDB, and Knowledge.
• Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow client/server scripting.
• Experience creating and modifying catalogue items, flows, and reports.
• Familiarity with platform integrations (Integration Hub, REST/SOAP APIs, MID Servers).
• Understanding of ServiceNow architecture and the upgrade lifecycle.

If you’re a hands-on ServiceNow professional who enjoys working across ITSM and CSM environments and wants to help shape enterprise workflow automation, we’d love to hear from you.

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs.