Senior ServiceNow Consultant for AI-Driven Transformation

EY; Wellington; Hybrid; NZD 120,000 - 190,000; Full time

Benefits offered by this job

Career development

Flexible work arrangements

Comprehensive benefits package

Job summary

EY in New Zealand is seeking a Senior ServiceNow Consultant to deliver scalable, high-impact ServiceNow solutions for leading organisations across multiple industries. You will translate business requirements into platform capabilities, collaborate with architects and delivery teams, and contribute to complex transformation programs.

You’ll be hands-on in solution design, configuration and integration, with opportunities to deepen ServiceNow expertise and advance your consulting career in a

Qualifications

• 4+ years of hands-on experience delivering ServiceNow implementations as a Technical Consultant, Developer, or similar role.
• Strong experience configuring the ServiceNow platform, with a solid understanding of core platform fundamentals, including ACLs, business rules, client scripts, update sets, integrations, and data management.
• ServiceNow Certified System Administrator (CSA) certification is required. Certified Application Developer (CAD) and/or one or more Certified Implementation Specialist (CIS) certifications are highly desirable.
• Experience developing and supporting integrations using REST, SOAP, MID Server, OAuth, and related integration technologies.
• Experience with data migration and transformation activities.
• Exposure to one or more ServiceNow workflow areas including ITSM, ITOM, HRSD, CSM, PSDS, SPM, IRM/GRC, or SecOps is advantageous.
• Demonstrated ability to translate business requirements into effective, scalable, and supportable technical solutions.
• Strong problem-solving and analytical skills, with the ability to work independently and collaboratively within distributed delivery teams.
• Excellent written, verbal, and interpersonal communication skills, with the ability to engage clients and explain technical concepts to non-technical stakeholders.
• A passion for learning new technologies and staying current with ServiceNow platform innovations, including AI and automation capabilities.

Responsibilities

• Design, configure and implement ServiceNow solutions across the full project lifecycle, from requirements gathering and solution design through to build, testing, deployment and hypercare.
• Collaborate with clients to understand business requirements and translate them into scalable, supportable and user-centric ServiceNow solutions.
• Develop and configure solutions using ServiceNow technologies including JavaScript/Glide scripting, Flow Designer, IntegrationHub, REST/SOAP integrations, UI Builder and Service Portal.
• Contribute to solution design and architecture discussions, providing technical expertise and recommendations to architects, functional consultants and delivery leads.
• Support platform upgrades, instance health reviews and adherence to ServiceNow leading practices and an out-of-the-box-first approach.
• Build trusted relationships with client stakeholders, providing guidance, knowledge transfer and support throughout the delivery lifecycle.
• Coach and support junior consultants, graduates and interns, contributing to capability development, knowledge sharing and a culture of continuous learning.
• Facilitate training sessions and knowledge transfer activities to help clients maximise the value of their ServiceNow investment.
• Stay current with ServiceNow platform innovations, AI capabilities, and industry trends.

Skills

ServiceNow platform

REST & SOAP integrations

Client engagement

Problem solving

Team mentoring

Tools

CSA certification

CAD certification

CIS certifications

Job description

EY in New Zealand is seeking a Senior ServiceNow Consultant to deliver scalable, high-impact ServiceNow solutions for leading organisations across multiple industries. You will translate business requirements into platform capabilities, collaborate with architects and delivery teams, and contribute to complex transformation programs.

You’ll be hands-on in solution design, configuration and integration, with opportunities to deepen ServiceNow expertise and advance your consulting career in a