Senior Sales Specialist

Placements24; Queenstown; Hybrid; NZD 26,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

Career advancement

Employee discounts

Training and development

Medical aid

Job summary

Placements24 is seeking a Senior Sales Specialist to join the retail team in Queenstown. You will drive sales by understanding customer needs, recommending products, and delivering exceptional service.

The role emphasizes high performance, customer relationships, and representing the brand with excellence. Key responsibilities include meeting targets, maintaining product knowledge, and mentoring junior staff.

Qualifications

• Proven track record in retail sales with target achievement.
• Excellent verbal and written communication skills.
• Strong negotiation and relationship-building abilities.
• Ability to leverage CRM data to drive sales and customer insights.
• Familiarity with POS systems and transaction processing.
• Customer-focused approach and aptitude for upselling and cross-selling.

Responsibilities

• Engage with customers to understand needs and recommend products.
• Drive sales and achieve individual and team targets.
• Build and maintain strong customer relationships for loyalty.
• Maintain in-depth product knowledge and stay updated on promotions.
• Handle inquiries and resolve issues professionally.
• Assist with inventory and ensure well-stocked displays.
• Contribute to a positive team environment.
• Process sales transactions accurately and efficiently.
• Monitor market trends and competitors for opportunities.
• Mentor junior staff and share best practices.

Skills

Proven sales experience

Strong communication

Negotiation

CRM

POS systems

Customer-centric

Education

High school diploma

Tools

CRM software

POS systems

Job description

About the Role

Our client is seeking an experienced and driven Senior Sales Specialist to join their retail team in Queenstown, Eastern Cape. This role is essential for driving sales growth, building customer relationships, and representing the brand with excellence. The ideal candidate will possess exceptional sales skills, a deep understanding of customer needs, and a passion for exceeding targets. You will be responsible for providing expert product knowledge and a superior customer experience. This position offers a significant opportunity to advance your sales career within a respected retail environment in Queenstown, Eastern Cape, contributing directly to the company's success.

Key Responsibilities

• Engage with customers to understand their needs and recommend appropriate products and solutions.
• Drive sales performance by actively pursuing sales opportunities and achieving individual and team targets.
• Develop and maintain strong relationships with customers, fostering loyalty and repeat business.
• Possess and share in-depth knowledge of all products, services, and promotions.
• Handle customer inquiries and resolve issues promptly and professionally.
• Assist with inventory management and ensure product displays are attractive and well-stocked.
• Contribute to a positive and collaborative team environment.
• Process sales transactions accurately and efficiently.
• Stay updated on market trends and competitor activities to identify new sales opportunities.
• Mentor and support junior sales staff, sharing best practices.

Requirements

• Proven experience as a Sales Specialist or in a similar high-performing sales role within retail.
• Demonstrated ability to consistently meet or exceed sales targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strong product knowledge and the ability to articulate value propositions effectively.
• Customer-centric approach with a passion for providing exceptional service.
• Ability to work independently and as part of a team in Queenstown, Eastern Cape.
• Proficiency in CRM software and POS systems.
• Flexibility to work extended hours, including weekends and public holidays, as needed.
• A minimum of a high school diploma; further sales or business-related qualifications are advantageous.
• A proactive and results-driven mindset.

Benefits

• Attractive base salary plus uncapped commission structure.
• Opportunities for career advancement and leadership roles.
• Generous employee discounts on products.
• Comprehensive training and professional development programs.
• A supportive and dynamic team atmosphere in Queenstown, Eastern Cape.
• Potential for bonuses and rewards based on performance.
• Medical aid contributions.