Senior Sales & Order Coordination Leader

Target Furniture; Auckland; On-site; NZD 48,000 - 55,000; Full time

Job summary

Target Furniture in Auckland is seeking a dedicated Customer Service Coordinator to join our industrial and manufacturing team. This hands-on role follows the full customer life-cycle from initial enquiry and quotation through order fulfilment and invoicing.

You will work closely with Sales, Warehouse and Production to keep customers informed, manage stock updates, coordinate freight, and build lasting relationships while improving internal processes.

Qualifications

• Experience in customer service or order management
• Ability to handle multiple priorities with accuracy
• Experience with ERP/order management systems
• Proficient in Microsoft Office and able to communicate effectively with stakeholders
• Experience in manufacturing, warehousing, or logistics is advantageous

Responsibilities

• Managing customer enquiries via phone and email
• Preparing quotations and processing customer orders
• Coordinating orders from receipt through to fulfilment and invoicing
• Maintaining accurate customer, pricing and order information within the ERP system
• Monitoring stock availability, back orders and delivery requirements
• Liaising closely with Sales, Warehouse and Production
• Coordinating freight and transport requirements
• Proactively communicating delays, changes and delivery updates
• Managing customer complaints, returns and credits
• Supporting reporting and general sales administration
• Building strong, long‑term relationships with customers
• Identifying opportunities to improve customer service and internal processes

Skills

Customer service

Internal sales

Sales coordination

Order management

ERP systems

MS Office

Tools

ERP software

Job description

Target Furniture in Auckland is seeking a dedicated Customer Service Coordinator to join our industrial and manufacturing team. This hands-on role follows the full customer life-cycle from initial enquiry and quotation through order fulfilment and invoicing.

You will work closely with Sales, Warehouse and Production to keep customers informed, manage stock updates, coordinate freight, and build lasting relationships while improving internal processes.