Industrial Customer Service & Order Coordinator

Whitcoulls; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Whitcoulls in Auckland is seeking a Customer Service Coordinator to join an established international industrial/manufacturing business. You will own customer enquiries, quotations, orders and invoicing, coordinating with Sales, Warehouse and Production to ensure accurate orders and timely delivery.

This hands-on role focuses on delivering excellent service, resolving issues before they escalate and building lasting customer relationships across the full order life cycle.

Qualifications

• Experience in customer service, internal sales or order-focused roles within industrial/manufacturing environments.
• Ability to manage multiple priorities with accuracy and strong communication.
• Experience using ERP or order management systems and basic coordination with warehousing and production.

Responsibilities

• Managing customer enquiries via phone and email.
• Preparing quotations and processing customer orders.
• Coordinating orders from receipt through to fulfilment and invoicing.
• Maintaining accurate customer, pricing and order information within the ERP system.
• Monitoring stock availability, back orders and delivery requirements.
• Liaising with Sales, Warehouse and Production.
• Coordinating freight and transport requirements.
• Communicating delays, changes and delivery updates.
• Managing customer complaints, returns and credits.
• Supporting reporting and general sales administration.
• Building strong, long-term relationships with customers.
• Identifying opportunities to improve customer service and internal processes.

Skills

Customer Service

Internal Sales

Sales Coordination

Order Management

Logistics

Tools

ERP system

Microsoft Office

Job description

Whitcoulls in Auckland is seeking a Customer Service Coordinator to join an established international industrial/manufacturing business. You will own customer enquiries, quotations, orders and invoicing, coordinating with Sales, Warehouse and Production to ensure accurate orders and timely delivery.

This hands-on role focuses on delivering excellent service, resolving issues before they escalate and building lasting customer relationships across the full order life cycle.