Assistant Store Manager — Lead Sales & Customer Experience

Whitcoulls; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Whitcoulls in Auckland is seeking a Customer Service Coordinator to join an established international industrial/manufacturing business. You will own customer enquiries, quotations, orders and invoicing, coordinating with Sales, Warehouse and Production to ensure accurate orders and timely delivery.

This hands-on role focuses on delivering excellent service, resolving issues before they escalate and building lasting customer relationships across the full order life cycle.

Qualifications

• Experience in customer service, internal sales or order-focused roles within industrial/manufacturing environments.
• Ability to manage multiple priorities with accuracy and strong communication.
• Experience using ERP or order management systems and basic coordination with warehousing and production.

Responsibilities

• Managing customer enquiries via phone and email.
• Preparing quotations and processing customer orders.
• Coordinating orders from receipt through to fulfilment and invoicing.
• Maintaining accurate customer, pricing and order information within the ERP system.
• Monitoring stock availability, back orders and delivery requirements.
• Liaising with Sales, Warehouse and Production.
• Coordinating freight and transport requirements.
• Communicating delays, changes and delivery updates.
• Managing customer complaints, returns and credits.
• Supporting reporting and general sales administration.
• Building strong, long-term relationships with customers.
• Identifying opportunities to improve customer service and internal processes.

Skills

Customer Service

Internal Sales

Sales Coordination

Order Management

Logistics

Tools

ERP system

Microsoft Office

Job description

Customer Service | Internal Sales | Order Management | LogisticsCustomer Service Coordinator – Industrial / Manufacturing
Auckland | Full-time, Permanent | Mid-September Start
Customer Service | Internal Sales | Order Management | Logistics

Are you the person who keeps customers informed, orders moving and internal teams connected?
We’re looking for an experienced Customer Service Coordinator to join an established international business operating within the industrial and manufacturing sector.
This is not a high-volume call centre position.
It’s a hands‑on, commercially focused customer service role where you’ll take ownership of customer requirements from initial enquiry and quotation through to order fulfilment and invoicing .
Working closely with Sales, Warehouse and Production, you’ll become a key point of contact for customers — ensuring orders are accurate, expectations are managed, and issues are resolved before they become problems.
You’ll be responsible for:

• Managing customer enquiries via phone and email
• Preparing quotations and processing customer orders
• Coordinating orders from receipt through to fulfilment and invoicing
• Maintaining accurate customer, pricing and order information within the ERP system
• Monitoring stock availability, back ordersand delivery requirements
• Liaising closely with Sales, Warehouse and Production
• Coordinating freight and transport requirements
• Proactively communicating delays, changes and delivery updates
• Managing customer complaints, returns and credits
• Supporting reporting and general sales administration
• Building strong, long-term relationships with customers
• Identifying opportunities to improve customer service and internal processes

What we're looking for:

• You'll ideally bring previous experience in Customer Service, Internal Sales, Sales Coordination, Order Management or a similar operational role .
• You’ll be someone who is comfortable managing multiple priorities while maintaining a high level of accuracy and customer service.
• Experience using an ERP or order management system will be highly regarded, as will exposure to manufacturing, industrial products, warehousing, logistics or supply chain environments.
• You'll also need strong Microsoft Office capability and, most importantly, the confidence to communicate effectively with customers and internal stakeholders when priorities change.
• Why consider this opportunity? This is an opportunity to join an international organisation where Customer Service plays an important role in the wider operation.
• You'll have visibility across the full customer and order life‑cycleand work closely with multiple areas of the business rather than operating within an isolated customer service function.

For someone who enjoys solving problems, building relationships, coordinating moving parts and taking ownership , this could be an excellent next step.
Interested?
If your background is in customer service, internal sales, manufacturing, logistics, order processing or sales coordination , we'd particularly like to hear from you.