Parts Coordinator — Customer-Centric Logistics

Terra Industrial New Zealand Limited; Christchurch; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Career development training

Experienced team and social club

New Christchurch facility and updated;

Discount fuel card for family use

Employee assistance program (EAP) and

Job summary

Terra Industrial New Zealand Limited is hiring a Parts Coordinator to support our nationwide team. You will review and process parts orders and returns, coordinate freight, manage daily reports, and ensure stock accuracy across Christchurch and Auckland operations.

Working with service and warehouse teams, you’ll handle voice, email, web and chat enquiries using Talkdesk and SalesLink, delivering exceptional customer experiences every step of the way.

Qualifications

• A customer-centric mindset and strong phone manner.
• Previous administration experience is preferred.
• Proven, strong attention to detail and accuracy in work.
• Competency with MS Office applications.

Responsibilities

• Review and process parts orders and returns through to invoicing.
• Coordinate freight options and manage daily reporting.
• Ensure stock accuracy and facilitate communication across teams.
• Utilise Talkdesk and SalesLink to handle voice, email, web and chat channels.

Skills

Customer service mindset

Phone manner

Attention to detail

Tools

MS Office

Job description

Terra Industrial New Zealand Limited is hiring a Parts Coordinator to support our nationwide team. You will review and process parts orders and returns, coordinate freight, manage daily reports, and ensure stock accuracy across Christchurch and Auckland operations.

Working with service and warehouse teams, you’ll handle voice, email, web and chat enquiries using Talkdesk and SalesLink, delivering exceptional customer experiences every step of the way.