Senior Sales & Office Manager | Key Leadership Role

Luxury Orthopaedic Beds Limited; Hamilton; On-site; NZD 70,000 - 100,000; Full time

Job summary

Luxury Orthopaedic Beds Limited in Hamilton, NZ, invites a hands-on Sales and Office Manager to drive day‑to‑day operations, boost sales, and deliver outstanding customer care across our showroom and fast‑growing Shopify store.

You’ll own orders, stock, deliveries, payments and refunds, lead from the front with high‑value bed sales, and mentor the team to keep the showroom and warehouse running smoothly.

Qualifications

• 2+ years in a senior sales and office management leadership role.
• Proven ability to sell high-value products and hit targets.
• Strong organisational skills to manage orders, stock, payments and records.
• Customer-first mindset, handling both positive and difficult situations.
• Hands-on leadership style; leads by example in sales, delivery and promotions.
• Ambition to grow a premium brand and its fast-growing e-commerce business.
• Adaptability and resilience in a fast-paced, growing business.

Responsibilities

• Grow the business by strengthening e-commerce presence and referral programs.
• Lead from the front with sales, serving customers and closing premium bed sales.
• Run the office: manage orders, freight, schedules, and reconciliations.
• Handle aftersales: respond to queries and resolve issues promptly.
• Oversee operations: coordinate suppliers, stock, inventory checks, and logistics.
• Be the backbone of the business, balancing hands-on tasks with leadership.

Skills

Senior sales leadership

High-value product selling

Sales targets

Organisational skills

Customer-first mindset

Hands-on leadership

Growth mindset

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Luxury Orthopaedic Beds Limited – Hamilton, North Island

Luxury Orthopaedic Beds – Hamilton-based, full-time

Play a pivotal role in the success of New Zealand’s fastest-growing bed brand — owning the day-to-day operations while driving sales and growth. This is not a corporate “sit back and delegate” role — it’s a hands‑on position where you’ll balance sales, office management, logistics, and customer care, while looking for ways to grow the business and improve how we operate.

At Luxury Orthopaedic Beds, we don’t just sell beds — we help Kiwis sleep better, live better, and feel their best every day. Our NZ‑made Orthopaedic beds are science‑backed, endorsed by health experts, and trusted by thousands of satisfied customers nationwide.

We operate a hybrid model: a Hamilton-based premium showroom alongside a fast‑scaling Shopify‑powered e‑commerce business. Your role will be at the heart of it all — ensuring every process runs smoothly, every customer is happy, and the business keeps growing.

This role is full‑time onsite (Monday to Friday).

What you’ll do

• Grow the business — take an active role in strengthening our e‑commerce presence, building referral and repeat‑customer programs, and supporting sales beyond the showroom.
• Lead from the front with sales — serve walk‑in customers, answer enquiries, and confidently close sales of premium beds (by phone/messaging etc), setting the pace for the team.
• Run the office — take ownership of daily operations by ensuring all orders are accurate and processed on time, organising freight and delivery schedules, motivating and supporting the team, and keeping the showroom running at a high standard. You’ll also handle customer paperwork (payments, finance applications, and refunds) and maintain accurate reconciliations and records — making sure the business runs like clockwork.
• Handle aftersales — manage customer queries with professionalism, draft clear responses, and resolve issues fairly and efficiently — protecting our reputation for care and quality.
• Oversee operations — coordinate with suppliers, check stock levels regularly, order stock as required, complete inventory checks, and ensure showroom and warehouse accuracy so the right product reaches the right customer on time.
• Grow the business — take an active role in strengthening our e‑commerce presence, building referral and repeat‑customer programs, and supporting sales beyond the showroom.
• Be the backbone of the business — balancing hands‑on tasks with leadership responsibility, setting the tone for service, efficiency, and growth.

What you’ll bring

• 2+ years’ experience in a senior sales and office management leadership role.
• A proven ability to sell high‑value products and hit targets with confidence.
• Strong organisational skills with the discipline to manage orders, stock, payments, and records accurately.
• A customer‑first mindset — comfortable handling both happy customers and difficult situations.
• A hands‑on leadership style — you lead by example, whether it’s closing a sale, organising a delivery, or assisting with promotions.
• Ambition to grow — motivated not just to manage, but to help expand a premium brand and its fast‑growing e‑commerce business.
• Adaptability and resilience — you thrive in a fast‑paced, growing business where no two days look the same.

Why join us

• Be the central Sales/Office Manager in a fast‑growing, founder‑led business with thousands of loyal customers.
• Sell a premium, in‑demand product that’s NZ‑made, science‑backed, and already #1 in its category.
• Shape the business’s growth — both in‑store and through our expanding e‑commerce presence.
• Enjoy autonomy and trust in a role where your impact is visible every single day.
• Work with a driven, supportive team that values ideas, accountability, and speed — not corporate red tape.
• Competitive salary with the potential to grow as the business expands.