Senior Response Analyst — Lead Insights & QA (Flexible)

New Zealand Government; Wellington; On-site; NZD 101,000 - 131,000; Full time

Benefits offered by this job

Flexible working options

Comprehensive benefits package

Job summary

ACC in Wellington is seeking a Senior Response Analyst to manage information requests from OIA, Ministerial, Media and business sources. You will gather and analyse information, provide context and support decision-making across ACC, with centralised triage for Analytics and Reporting requests.

The role emphasizes quality assurance, stakeholder engagement, coaching and mentoring, and continuous improvement.

Qualifications

• Relevant tertiary qualification and / or equivalent experience in analysis, reporting, business insights or data analytics.
• Proven experience working with customers and stakeholders to understand and clarify business needs.
• Extensive experience analysing, manipulating and presenting data using SQL and other analytical tools.
• Ability to quickly assimilate complex information and communicate clear, concise written insights.
• Experience coaching, mentoring or supporting the development of other analysts.
• Continuous improvement mindset with experience identifying and implementing process enhancements.
• Strong relationship management, communication and stakeholder engagement skills.
• Sound judgement, initiative and the ability to balance competing priorities in a fast-paced environment.

Responsibilities

• Respond to OIA, Ministerial, Media and business information requests.
• Lead quality assurance and coach analysts while driving continuous improvement.
• Provide centralised triage for Analytics and Reporting requests and allocate to appropriate team.

Skills

Data analytics

SQL

Stakeholder engagement

Communication

Mentoring analysts

Continuous improvement

Prioritization

Education

Tertiary qualification

Tools

SQL

Analytical tools

Job description

ACC in Wellington is seeking a Senior Response Analyst to manage information requests from OIA, Ministerial, Media and business sources. You will gather and analyse information, provide context and support decision-making across ACC, with centralised triage for Analytics and Reporting requests.

The role emphasizes quality assurance, stakeholder engagement, coaching and mentoring, and continuous improvement.