Senior Response Analyst

New Zealand Government; Wellington; On-site; NZD 101,000 - 131,000; Full time

Benefits offered by this job

Flexible working options

Comprehensive benefits package

Job summary

ACC in Wellington is seeking a Senior Response Analyst to manage information requests from OIA, Ministerial, Media and business sources. You will gather and analyse information, provide context and support decision-making across ACC, with centralised triage for Analytics and Reporting requests.

The role emphasizes quality assurance, stakeholder engagement, coaching and mentoring, and continuous improvement.

Qualifications

• Relevant tertiary qualification and / or equivalent experience in analysis, reporting, business insights or data analytics.
• Proven experience working with customers and stakeholders to understand and clarify business needs.
• Extensive experience analysing, manipulating and presenting data using SQL and other analytical tools.
• Ability to quickly assimilate complex information and communicate clear, concise written insights.
• Experience coaching, mentoring or supporting the development of other analysts.
• Continuous improvement mindset with experience identifying and implementing process enhancements.
• Strong relationship management, communication and stakeholder engagement skills.
• Sound judgement, initiative and the ability to balance competing priorities in a fast-paced environment.

Responsibilities

• Respond to OIA, Ministerial, Media and business information requests.
• Lead quality assurance and coach analysts while driving continuous improvement.
• Provide centralised triage for Analytics and Reporting requests and allocate to appropriate team.

Skills

Data analytics

SQL

Stakeholder engagement

Communication

Mentoring analysts

Continuous improvement

Prioritization

Education

Tertiary qualification

Tools

SQL

Analytical tools

Job description

Key responsibilities

• Respond to OIA, Ministerial, Media and business information requests
• Join a collaborative, supportive team with flexible working options
• Lead quality assurance and coach analysts while driving continuous improvement

Contract & location

Permanent | Wellington

About us

Mō mōtū ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do here.

About the role

Mō te tūranga mahi As a Senior Response Analyst in the Response Team, you will be responsible for responding to information requests from a variety of areas inside and outside ACC, including Official Information Act requests, Ministerial correspondence, Media enquiries and business information requests. You'll gather and analyse information, provide context, commentary and caveats, and support informed decision-making across ACC. There is a high degree of variety in the work, providing exposure to a wide cross-section of the organisation. As part of the Response Team, you'll provide a centralised and efficient first-line triage service for Analytics and Reporting requests, helping to resolve requests directly or allocate them to the appropriate team. You will also support the Response Manager through quality assurance activities, stakeholder engagement, continuous improvement initiatives, and coaching and mentoring of other analysts.

The appointing salary for this role is $101,287 - $131,077 based on experience.

ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you

• Relevant tertiary qualification and / or equivalent experience in analysis, reporting, business insights or data analytics
• Proven experience working with customers and stakeholders to understand and clarify business needs
• Extensive experience analysing, manipulating and presenting data using SQL and other analytical tools
• Ability to quickly assimilate complex information and communicate clear, concise written insights
• Experience coaching, mentoring or supporting the development of other analysts
• Continuous improvement mindset with experience identifying and implementing process enhancements
• Strong relationship management, communication and stakeholder engagement skills
• Sound judgement, initiative and the ability to balance competing priorities in a fast-paced environment

You must hold New Zealand work rights at the time of application.

Working at ACC

Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It’s important to us that people are free to be themselves at work.

Here are some ways we encourage that :

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.