Senior People Technology Analyst (Workday)

Bank of New Zealand; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

BNZ seeks a Senior People Technology Analyst to help shape and support Workday HCM solutions. This hands-on role covers analysis, troubleshooting, configuration, delivery, testing, and optimisation across the full solution lifecycle to improve the colleague experience.

You will provide Level 2 support for Workday HCM and its integrations, work with People & Culture to resolve complex HR issues, analyse enhancements, and lead bug resolutions in an agile setting with cross-region collaboration.

Qualifications

• Five+ years' experience supporting an HR system in a similar environment.
• Tertiary qualification in a relevant technical field.
• Strong problem-solving skills and ability to build relationships.
• Experience with Workday HCM and cross-system integrations.

Responsibilities

• Provide Level 2 support for Workday HCM and its integrations with downstream systems.
• Collaborate with People & Culture to resolve HR system issues and business processes.
• Analyse enhancement requests and support agile delivery.
• Lead end-to-end resolution of bugs and system defects.
• Ensure compliance with legal, audit, and risk standards.
• Share knowledge and coach team members.

Skills

Workday HCM

Incident management

Troubleshooting

Stakeholder collaboration

Communication

Education

Bachelor's degree in a relevant technical field

Job description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

We're looking for a Senior People Technology Analyst to join our team and help shape and support our Workday HCM solutions. This is a hands-on role where you'll have the opportunity to solve complex issues, identify improvements, and deliver practical solutions that make a real difference to the colleague experience. You'll work across the full solution lifecycle-from analysis and troubleshooting through to configuration, delivery, testing, and ongoing optimisation-while building strong partnerships with stakeholders across the business.

In this role, you'll have the opportunity to:

• Provide Level 2 support for Workday HCM and its integrations with downstream systems, including ADP Payroll.
• Work closely with the People & Culture team to resolve complex HR system and business process issues that require specialist advice.
• Analyse enhancement requests, recommend solutions and business process best practice, and support an agile approach to delivery.
• Lead the end-to-end resolution of bugs and system defects when needed.
• Help ensure compliance with legal, audit, and risk standards.
• Share your knowledge with team members, identify coaching opportunities, and support the growth and development of others.

Mō te Tūranga | About the Role

We're looking for a Senior People Technology Analyst to join our team and help shape and support our Workday HCM solutions. This is a hands-on role where you'll have the opportunity to solve complex issues, identify improvements, and deliver practical solutions that make a real difference to the colleague experience. You'll work across the full solution lifecycle-from analysis and troubleshooting through to configuration, delivery, testing, and ongoing optimisation-while building strong partnerships with stakeholders across the business.

In this role, you'll have the opportunity to:

• Provide Level 2 support for Workday HCM and its integrations with downstream systems, including ADP Payroll.
• Work closely with the People & Culture team to resolve complex HR system and business process issues that require specialist advice.
• Analyse enhancement requests, recommend solutions and business process best practice, and support an agile approach to delivery.
• Lead the end-to-end resolution of bugs and system defects when needed.
• Help ensure compliance with legal, audit, and risk standards.
• Share your knowledge with team members, identify coaching opportunities, and support the growth and development of others.

What will help you thrive in this role?

You’ll bring solid experience supporting an HR system, ideally with at least five years in a similar environment, along with a tertiary qualification in a relevant technical field. Just as importantly, you'll be someone who enjoys solving problems, building strong relationships, and working collaboratively with others.

You will also bring:

• Strong Workday HCM expertise across Core, Compensation, Time and Attendance, Performance, and Learning.
• Proven experience in technical troubleshooting and incident management.
• Experience managing complex incidents involving integrations across multiple systems.
• Experience working with vendors and collaborating with teams across different regions.
• Exceptional communication skills, with the ability to build strong relationships between technical teams and business stakeholders.
• Experience in test management.

What is the team culture and environment like?

Our team culture is collaborative, supportive, and inclusive. People work together, step in to help when needed, and create an environment where everyone feels valued and supported. What I appreciate most about working at BNZ is the people - their professionalism and teamwork make it a positive and rewarding place to work.

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

"Ehara taku toa i te toa takitahi, nanging he toa takitini" - Success is not the work of an individual, but the work of many.

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.