Senior Onsite IT Technician - End-User Support

Fujitsu Australia Limited; Auckland; On-site; NZD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Volunteer leave

Career development paths

Job summary

Fujitsu Australia Limited in Auckland is seeking a Senior Desktop Technician to provide Level 2 and Level 3 support for EUC environments. The role is onsite at a customer location in Manukau with responsibilities spanning incident resolution, endpoint management, and service improvements.

You will work across Windows, macOS, iOS and Android environments, maintain documentation, and drive continuous service enhancement while collaborating with cross-functional teams.

Qualifications

• Minimum 5 years' experience supporting and troubleshooting end-user computing environments.
• Proficient with Windows and macOS platforms.
• Experience with ITIL service management and incident handling.

Responsibilities

• Act as primary Level 2/3 escalation point for end-user computing incidents and requests.
• Own incidents from detection to resolution with customer-focused outcomes.
• Maintain and support endpoint management and security tooling (antivirus, backups, monitoring).
• Troubleshoot across desktop, laptop, mobile, printer, and peripheral technologies.
• Collaborate with teams to implement changes and maintain documentation.
• Drive service improvements and small-scale IT projects.

Skills

Microsoft 365

Active Directory

PowerShell

VBScript

Customer focus

Communication

Education

ITIL v4 Foundation Certification

Microsoft Certified Professional (MCP)

Tools

SCCM

ServiceNow

Job description

Fujitsu Australia Limited in Auckland is seeking a Senior Desktop Technician to provide Level 2 and Level 3 support for EUC environments. The role is onsite at a customer location in Manukau with responsibilities spanning incident resolution, endpoint management, and service improvements.

You will work across Windows, macOS, iOS and Android environments, maintain documentation, and drive continuous service enhancement while collaborating with cross-functional teams.