Senior Lending Coach - Scale Team Capability (NZ)

Westpac; New Zealand; Remote; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Holiday leave

Wellbeing leave

Superannuation

Career growth

Parental leave

Job summary

Westpac New Zealand is seeking a Lending Coach to elevate customer experiences across the lending journey. The role is based anywhere in NZ for the right candidate and is a full-time permanent position (37.5 hours per week) Monday to Friday.

The successful candidate will coach, upskill and build capability in technical lending knowledge, processes, policy and customer conversations, while aligning with regulatory expectations and local leadership needs.

Qualifications

• 3-5 years’ lending experience and a minimum CAL 2 level.
• Previous background in a leadership/coaching role within CBW.
• NZQA Level 5 Residential Lending qualification.
• Strong attention to detail and problem solving skills.
• Expert knowledge of NZLO, price decisioning and customer conversations.
• Experienced coach with a track record of inspiring team members to reach their full potential.

Responsibilities

• Upskill and coach the lending team to deliver a high-quality customer experience across the lending journey.
• Implement a structured programme of regular coaching sessions addressing technical processes, policy and soft skills.
• Support local leaders’ coaching capability to meet regulatory and customer expectations.

Skills

Lending experience

Leadership

Coaching

Customer conversations

Education

NZQA Level 5 Residential Lending

Tools

NZLO

Price decisioning

Job description

Westpac New Zealand is seeking a Lending Coach to elevate customer experiences across the lending journey. The role is based anywhere in NZ for the right candidate and is a full-time permanent position (37.5 hours per week) Monday to Friday.

The successful candidate will coach, upskill and build capability in technical lending knowledge, processes, policy and customer conversations, while aligning with regulatory expectations and local leadership needs.