Lending Coach

Westpac; New Zealand; Remote; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Holiday leave

Wellbeing leave

Superannuation

Career growth

Parental leave

Job summary

Westpac New Zealand is seeking a Lending Coach to elevate customer experiences across the lending journey. The role is based anywhere in NZ for the right candidate and is a full-time permanent position (37.5 hours per week) Monday to Friday.

The successful candidate will coach, upskill and build capability in technical lending knowledge, processes, policy and customer conversations, while aligning with regulatory expectations and local leadership needs.

Qualifications

• 3-5 years’ lending experience and a minimum CAL 2 level.
• Previous background in a leadership/coaching role within CBW.
• NZQA Level 5 Residential Lending qualification.
• Strong attention to detail and problem solving skills.
• Expert knowledge of NZLO, price decisioning and customer conversations.
• Experienced coach with a track record of inspiring team members to reach their full potential.

Responsibilities

• Upskill and coach the lending team to deliver a high-quality customer experience across the lending journey.
• Implement a structured programme of regular coaching sessions addressing technical processes, policy and soft skills.
• Support local leaders’ coaching capability to meet regulatory and customer expectations.

Skills

Lending experience

Leadership

Coaching

Customer conversations

Education

NZQA Level 5 Residential Lending

Tools

NZLO

Price decisioning

Job description

Lending Coach

• Based anywhere in NZ for the right candidate
• Full Time, Permanent – 37.5 hours a week
• Monday to Friday
  

Mō te tūranga | About the Role

In this role you will be responsible for ensuring our customers receive a consistent and high-quality experience though their lending journey by ensuring our team are upskilled and coached in all things lending. This is a senior role where you will be assessing and building capability in areas like technical skills including product knowledge, processes, tools, customer engagement and also assist local leaders’ coaching capability aligned to the changing needs and expectations of both our customers and regulators.

You will have an aim of implementing a structured programme of regular coaching sessions ensuring individual needs are addressed. This includes both technical areas around process and policy as well as soft skills around customer conversations.

Nā tāu rourou | What will you bring?

• 3-5 years’ lending experience and a minimum CAL 2 level
• Previous background in a leadership/coaching role within CBW

• NZQA Level 5 Residential Lending
• Strong attention to detail and problem solving skills
• Expert knowledge of NZLO, price decisioning and customer conversations
• Experienced coach with a track record of inspiring team members to reach their full potential
• Superior planning and organisational skills with an ability to work unsupervised
  

Westpac Hei Wāhi Mahi – Working at Westpac

At Westpac, our mission is to have New Zealand’s best professionals, to be recognised as a place where talent is developed to its fullest potential and where aspiring and current employees see Westpac as one of THE places to work. Along with this, we offer a range of benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave
• Purchased leave options up to 4 weeks per year
• Banking benefits and insurance discounts
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Market leading superannuation and KiwiSaver options
• Environmental and community care programmes
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holidays

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

3 November 2026