Banker Capability Learning Lead

Westpac New Zealand Limited; Auckland; Hybrid; NZD 110,000 - 170,000; Full time

Job summary

Westpac New Zealand Limited in Auckland seeks an experienced Learning Programme Lead to build the capability and confidence of our bankers, shaping learning that makes them knowledge ready, service ready and role ready.

You’ll design and deliver blended learning across face-to-face, virtual and digital channels, translate complex banking information into practical training, and partner with Product, Risk and Compliance to keep programmes relevant and impactful.

Qualifications

• Experience designing and delivering learning within a corporate environment.
• Banking or financial services experience, ideally in customer-facing roles.
• Strong facilitation skills across face-to-face and virtual learning.
• Understanding of adult learning principles and blended learning approaches.
• Ability to translate complex information into clear, applicable training.

Responsibilities

• Design and deliver engaging learning experiences that build banker capability and confidence.
• Create blended learning across face-to-face, virtual and digital channels.
• Translate complex banking, product and technical information into practical learning.
• Partner with business, Product, Risk and Compliance to keep learning relevant.
• Facilitate learning that connects with diverse audiences and delivers impact.
• Lead learning programmes from design through implementation, evaluation and continuous improvement.

Skills

Learning design

Facilitation

Stakeholder management

Adult learning principles

Blended learning

Education

Adult learning qualifications

Tools

Learning Management Systems

Job description

Westpac New Zealand Limited in Auckland seeks an experienced Learning Programme Lead to build the capability and confidence of our bankers, shaping learning that makes them knowledge ready, service ready and role ready.

You’ll design and deliver blended learning across face-to-face, virtual and digital channels, translate complex banking information into practical training, and partner with Product, Risk and Compliance to keep programmes relevant and impactful.