Senior IT Support Technician & Mentor

Napier City Council; Hawke's Bay; On-site; NZD 70,000 - 83,000; Full time

Benefits offered by this job

Annual leave 5 weeks

Health insurance discount

Eye test subsidy

Retailer discounts

Study assistance

Birthday vouchers

Employee Assistance Program

Values awards

Social club

Flu vaccinations

Job summary

Napier City Council is seeking an experienced IT Support Technician to join the Digital Services team in Napier. You will provide advanced technical support, own complex incidents, and oversee system installations.

You’ll work with Level 1 and Level 2 technicians and guide colleagues through difficult problems with practical, written guidance. You’ll bring at least five years in help desk or IT support, including Level 3 experience, and you’ll be comfortable explaining investigations and

Qualifications

• 5+ years in help desk or IT support operations.
• Experience handling complex issues at Level 3 or equivalent.
• Ability to explain issues, options and resolutions.

Responsibilities

• Investigate and resolve complex incidents, coordinate with colleagues and stakeholders to restore services.
• Oversee complex system and equipment installations, upgrades and removals with planning and testing.
• Support live applications through troubleshooting and performance monitoring.
• Deploy and troubleshoot desktop, laptop and mobile equipment; manage user accounts (Microsoft 365, Active Directory).
• Mentor Level 1 and 2 technicians with documentation and guidance.
• Improve support processes and installation standards.

Skills

Advanced IT support

MS 365 admin

Active Directory

Networking basics

Mentoring teammates

Education

Diploma in Computer Studies

Tools

Microsoft 365

Office Suite

Job description

Napier City Council is seeking an experienced IT Support Technician to join the Digital Services team in Napier. You will provide advanced technical support, own complex incidents, and oversee system installations.

You’ll work with Level 1 and Level 2 technicians and guide colleagues through difficult problems with practical, written guidance. You’ll bring at least five years in help desk or IT support, including Level 3 experience, and you’ll be comfortable explaining investigations and