IT Support Technician – Complex Incidents & Mentoring

Napier City Council; Napier; In loco; NZD 70.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

5 weeks' annual leave after 2 years

Discounted health insurance workScheme

Retailer discounts

Eye test subsidy

Employee Assistance Program

Quarterly values awards

Free flu vaccinations

Te Reo Māori language classes

Flexible work arrangements

Descrizione del lavoro

Napier City Council's Digital Services team is seeking an experienced IT Support Technician to join a skilled group delivering advanced technical support and system maintenance. You’ll own complex incidents, oversee deployments and mentor Level 1/2 technicians, contributing to reliable services for the community.

You’ll bring at least five years in help desk or IT support, strong knowledge of Microsoft 365, Active Directory and desktop OS, plus a collaborative approach and clear communication.

Competenze

• At least five years in help desk or IT support operations, including complex incidents at Level 3 or equivalent.
• Strong knowledge of Microsoft desktop OS, Office 365 user administration and Active Directory.
• Experience deploying and troubleshooting desktop, laptop and mobile devices.
• Understanding of networking (LAN/WAN) and basic security and confidentiality requirements.

Mansioni

• Investigate and resolve complex technical incidents, coordinating with colleagues and stakeholders to restore services and confirm recovery.
• Undertake or supervise complex system and equipment installations, upgrades and handovers with planning and testing.
• Support live applications through troubleshooting, maintenance and monitoring.

Conoscenze

Microsoft Windows

Microsoft 365 administration

Active Directory

Networking fundamentals

Mentoring

Project management awareness

Formazione

Level 5 or 6 Diploma in Computer Studies

Strumenti

Microsoft 365

Active Directory

PC/LAN networking

Descrizione del lavoro

Napier City Council's Digital Services team is seeking an experienced IT Support Technician to join a skilled group delivering advanced technical support and system maintenance. You’ll own complex incidents, oversee deployments and mentor Level 1/2 technicians, contributing to reliable services for the community.

You’ll bring at least five years in help desk or IT support, strong knowledge of Microsoft 365, Active Directory and desktop OS, plus a collaborative approach and clear communication.