ICT Support Specialist - Helpdesk & First-Line Tech

Hawke'S Bay Regional Council; Hawke's Bay; On-site; NZD 58,000 - 69,000; Full time

Job summary

Hawke’s Bay Regional Council in Napier is seeking an ICT Support Officer to join our ICT Team. This full-time fixed-term role runs to September 2027 and covers helpdesk, remote and in-person support for hardware and software, plus procurement and management of corporate applications and user profiles.

You’ll bring 1–3 years’ experience or a relevant bachelor’s degree, or Microsoft/ITIL certifications, and a valid driver’s licence. A customer-focused, collaborative approach is essential.

Qualifications

• 1–3 years in a similar role or relevant bachelor’s degree or equivalent tertiary qualification such as Microsoft, ITIL or other industry standard Certifications or Qualifications.
• Excellent documentation skills for ICT policies and procedures.
• Experience in managing service desk operations, hardware/software troubleshooting, and application support.

Responsibilities

• Manage and resolve helpdesk calls and service requests efficiently.
• Provide first-level remote and in-person assistance for hardware and software issues.
• Support the procurement, configuration, and management of corporate applications and user profiles.
• Collaborate with the ICT team to analyse and solve technical challenges and translate IT concepts for various audiences.

Skills

Customer service

Documentation

Service desk management

Hardware troubleshooting

Software troubleshooting

Communication skills

Adaptability

Education

Bachelor's degree or IT certifications

Job description

Hawke’s Bay Regional Council in Napier is seeking an ICT Support Officer to join our ICT Team. This full-time fixed-term role runs to September 2027 and covers helpdesk, remote and in-person support for hardware and software, plus procurement and management of corporate applications and user profiles.

You’ll bring 1–3 years’ experience or a relevant bachelor’s degree, or Microsoft/ITIL certifications, and a valid driver’s licence. A customer-focused, collaborative approach is essential.