Entry-Level IT Support Engineer - On-site (Education Sector)

New York tech; Palmerston North; Hybrid; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Certification Bonus Program

EAP Program – Three free sessions per/

Referral Bonus Initiative

Cost price on products from suppliers

Internal career growth

Company vehicle provided

Job summary

New Era Technology in Palmerston North is hiring an entry-level Support Engineer to join a client-driven IT team. You will respond to inquiries, troubleshoot issues, and document work in a ticketing system while traveling between client sites. The role emphasizes customer service and cross-functional collaboration.

You will work 38 hours weekly, with a vehicle provided for travel and opportunities to grow through certifications and internal training programs within a supportive team.

Qualifications

• Entry-level IT support and customer service capability.
• Ability to troubleshoot and document issues using a ticketing system.
• Must be a NZ Citizen or hold permanent residency; NZ Driver's License.

Responsibilities

• Respond to client inquiries and provide technical support across channels.
• Diagnose and troubleshoot issues; document and track with a ticketing system.
• Escalate unresolved issues and follow up until resolution; travel to client sites as needed.

Skills

Windows 11

Windows Server 2022

Azure Active Directory

FortiGate

Switching

Wireless

Printers/Copiers

Customer service

Tools

FortiGate

Ruckus/HP switches

Aruba/HP wireless

Printers

Job description

New Era Technology in Palmerston North is hiring an entry-level Support Engineer to join a client-driven IT team. You will respond to inquiries, troubleshoot issues, and document work in a ticketing system while traveling between client sites. The role emphasizes customer service and cross-functional collaboration.

You will work 38 hours weekly, with a vehicle provided for travel and opportunities to grow through certifications and internal training programs within a supportive team.