IT Support Engineer: Rapid Troubleshooting & Tech Help

Digiscale; Napier; On-site; NZD 55,000 - 75,000; Full time

Job summary

Digiscale in Napier, New Zealand is seeking an IT Support Engineer to provide frontline technical assistance, diagnose hardware and software issues, and keep IT systems running smoothly.

You will respond to requests via phone, email, and in person, install and configure equipment, document solutions, and collaborate with the IT team to improve processes. Knowledge of Windows and macOS and strong problem-solving are essential.

Qualifications

• Proven experience in a technical support role or similar position.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with Windows and macOS operating systems.
• Excellent problem-solving skills and ability to troubleshoot effectively.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Responsibilities

• Provide first-line support for IT-related issues via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Assist in the setup of new user accounts and equipment.
• Document support requests and solutions in the ticketing system.
• Collaborate with other IT team members to improve processes and systems.
• Stay up-to-date with emerging technologies and best practices in IT support.

Skills

Technical support

Windows

macOS

Communication

Teamwork

CompTIA A+

Job description

Digiscale in Napier, New Zealand is seeking an IT Support Engineer to provide frontline technical assistance, diagnose hardware and software issues, and keep IT systems running smoothly.

You will respond to requests via phone, email, and in person, install and configure equipment, document solutions, and collaborate with the IT team to improve processes. Knowledge of Windows and macOS and strong problem-solving are essential.