Senior IT Operations & Service Delivery Leader

OfficeMax New Zealand

Auckland

On-site

NZD 180,000 - 240,000

Full time

2 days ago

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Job summary

OfficeMax New Zealand is seeking an experienced IT Operations leader to step into a hands-on leadership contract and own our technology operations. You will shape our environment across cyber security, resilience, and emerging AI capabilities, while supporting Distribution Centres, offices, and field teams nationwide.

You will balance operational excellence with strategic thinking, building trusted relationships with internal stakeholders and external partners.

Qualifications

Bachelor's degree (or equivalent) in Information Technology or related field.
10+ years' experience in service delivery management.
5+ years' experience in people leadership.
Solid experience in vendor management and IT contract negotiations.
ITIL Foundation Certificate.
Detailed knowledge of computer hardware & software, service environments and network capabilities.
Familiar with the use of call logging and service management software.
In-depth knowledge of the ITIL processes and procedures.
Knowledge of a wide variety of enterprise class technology solutions.

Responsibilities

Lead and optimise IT Service Desk, Desktop Support, and Infrastructure Services to deliver reliable, high-quality support.
Oversee the end-user computing environment, ensuring devices are secure, performant, and fit for purpose.
Ensure network infrastructure remains resilient, secure, and capable of supporting business needs.
Drive cyber security initiatives, disaster recovery planning, testing, and the execution of our security and resilience roadmap.