Contract IT Operations & Service Delivery Lead

OfficeMax New Zealand; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Job summary

OfficeMax New Zealand invites an experienced IT Operations & Service Delivery leader to drive hands-on contract leadership, owning technology operations while shaping security, resilience, and AI capabilities across the business.

You will lead IT Service Desk, Desktop Support, and Infrastructure, across distribution centres, offices, and field teams, balancing operational excellence with strategic stakeholder engagement.

Qualifications

• Bachelor's degree (or equivalent) in Information Technology or related field.
• 10+ years' experience in service delivery management.
• 5+ years' experience in people leadership.
• Strong vendor management and IT contract negotiations experience.
• ITIL Foundation Certificate.
• Knowledge of computer hardware & software, service environments, and network capabilities.
• Familiarity with call logging and service management software.
• Deep knowledge of ITIL processes and procedures.
• Knowledge of enterprise-class technology solutions.

Responsibilities

• Lead and optimise IT Service Desk, Desktop Support, and Infrastructure Services to deliver reliable, high-quality support.
• Oversee end-user computing environments, ensuring devices are secure, performant, and fit for purpose.
• Ensure network infrastructure remains resilient and secure to support business needs.
• Drive cyber security initiatives, disaster recovery planning, testing, and execution of resilience roadmap.

Skills

Service delivery leadership

People leadership

Vendor management

ITIL Foundation

Security & resilience planning

Contract negotiations

End-user computing

Networking basics

Education

Bachelor's degree in IT or related field

Tools

Service management software

Call logging systems

Networking concepts

Job description

OfficeMax New Zealand invites an experienced IT Operations & Service Delivery leader to drive hands-on contract leadership, owning technology operations while shaping security, resilience, and AI capabilities across the business.

You will lead IT Service Desk, Desktop Support, and Infrastructure, across distribution centres, offices, and field teams, balancing operational excellence with strategic stakeholder engagement.