Contractor opportunity: IT Operations & Service Delivery Manager

OfficeMax New Zealand; Auckland; On-site; NZD 180,000 - 240,000; Full time

Job summary

OfficeMax New Zealand is seeking an experienced IT Operations leader to step into a hands-on leadership contract and own our technology operations. You will shape our environment across cyber security, resilience, and emerging AI capabilities, while supporting Distribution Centres, offices, and field teams nationwide.

You will balance operational excellence with strategic thinking, building trusted relationships with internal stakeholders and external partners.

Qualifications

• Bachelor's degree (or equivalent) in Information Technology or related field.
• 10+ years' experience in service delivery management.
• 5+ years' experience in people leadership.
• Solid experience in vendor management and IT contract negotiations.
• ITIL Foundation Certificate.
• Detailed knowledge of computer hardware & software, service environments and network capabilities.
• Familiar with the use of call logging and service management software.
• In-depth knowledge of the ITIL processes and procedures.
• Knowledge of a wide variety of enterprise class technology solutions.

Responsibilities

• Lead and optimise IT Service Desk, Desktop Support, and Infrastructure Services to deliver reliable, high-quality support.
• Oversee the end-user computing environment, ensuring devices are secure, performant, and fit for purpose.
• Ensure network infrastructure remains resilient, secure, and capable of supporting business needs.
• Drive cyber security initiatives, disaster recovery planning, testing, and the execution of our security and resilience roadmap.

Skills

Service delivery

People leadership

Vendor management

Negotiations

Cyber security

Disaster recovery

Network security

ITIL processes

Tech solutions

Education

Bachelor's degree in IT

Tools

Service management software

Job description

At OfficeMax, we're more progressive than people often expect. We're looking for an experienced IT Operations leader who can step straight into a hands-on leadership contract, taking ownership of our technology operations while helping to shape the future of our environment including areas such as cyber security, resilience, and emerging AI capabilities across the business.

This is an opportunity to lead the teams that help to keep OfficeMax running every day. From supporting our Distribution Centre, and our office-based and field teams across the country - through to maintaining secure, reliable infrastructure and ensuring exceptional service delivery. You'll be comfortable balancing operational excellence with strategic thinking, while building trusted relationships with internal stakeholders and external partners.

If you're available with an immediate start and have previously led IT Operations, Service Delivery, or Infrastructure teams - and you enjoy solving problems, driving continuous improvement, and leading through influence - this could be your next contract.

Key Responsibilities

• Lead and optimise IT Service Desk, Desktop Support, and Infrastructure Services to deliver reliable, high-quality support.
• Oversee the end-user computing environment, ensuring devices are secure, performant, and fit for purpose.
• Ensure network infrastructure remains resilient, secure, and capable of supporting business needs.
• Drive cyber security initiatives, disaster recovery planning, testing, and the execution of our security and resilience roadmap.

What You Will Bring

• Bachelor's degree (or equivalent) in Information Technology or related field
• 10+ years' experience in service delivery management
• 5+ years' experience in people leadership
• Solid experience in vendor management and IT contract negotiations
• ITIL Foundation Certificate
• Detailed knowledge of computer hardware & software, service environments and network capabilities
• Familiar with the use of call logging and service management software
• In-depth knowledge of the ITIL processes and procedures
• Knowledge of a wide variety of enterprise class technology solutions

Preferred

• Certification / industry qualifications in IT (MCSE or Microsoft Associate / Expert, CCNA, etc) AND recognized technical cyber security certification (SANS, ISACA, (ICS)2, CompTIA, Cisco, CERT, etc)

About Us

Our brand is deceiving. When you think about OfficeMax, you often think stationery products. And sure, that is part of what we sell - but we offer much more than that with thousands of products to help workplaces, work better. Supporting over 40,000 businesses across Aotearoa - in all sectors and industries around the motu.

OfficeMax has a focus on growth and partnership - for our people, our solutions, and our customers. Our aim is to support the development of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.

By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same! - haere mai, come join us!