Senior Financial Lines Claims Strategist

WTW group; Auckland; On-site; NZD 110,000 - 140,000; Full time

Job summary

WTW in Auckland is seeking a Senior Claims Advisor with strong financial lines claims experience and general liability background to join our Pacific Claims Team. The role is based in Auckland, New Zealand, and requires leading complex claims and offering strategic advice to clients across the region.

You will manage complex claims, negotiate with insurers, and mentor Claims Specialists and Brokers while liaising with global counterparts to share knowledge and best practices.

Qualifications

• Experience in financial lines claims (PI, D&O, EPL) and general liability.

Responsibilities

• Manage claims portfolio for Financial and Casualty insurance lines.
• Advise and support clients in negotiating and settling losses.
• Guide client advocate brokers to manage clients’ expectations.
• Demonstrate claims management expertise to clients and prospects.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging with all relevant parties.
• Provide specialised claims advice to clients and stakeholders.
• Conduct or participate in claims reviews and legacy claims audits.
• Contribute to client tender processes and meet with prospective clients.

Skills

Financial Lines claims

Claims management

Negotiation

Client advisory

Industry knowledge

Job description

WTW in Auckland is seeking a Senior Claims Advisor with strong financial lines claims experience and general liability background to join our Pacific Claims Team. The role is based in Auckland, New Zealand, and requires leading complex claims and offering strategic advice to clients across the region.

You will manage complex claims, negotiate with insurers, and mentor Claims Specialists and Brokers while liaising with global counterparts to share knowledge and best practices.