End-to-End Claims Advocate — Client-First

Seneca Insurance Brokers Ltd; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

Seneca Insurance Brokers Ltd in Auckland seeks a Claims Specialist to join our claims team. You will manage claims from first notification through to resolution, advocating for clients and ensuring a smooth, proactive experience.

This hands-on role covers personal and commercial claims, with liaison to insurers, assessors, and clients to achieve the best outcomes. You’ll identify opportunities to improve both client experience and claim outcomes, while supporting brokers with guidance.

Qualifications

• Excellent communication skills
• Experience in general insurance claims
• Ability to manage multiple claims with attention to detail
• Proactive, solution-focused approach
• Confident working in a fast-paced, team-oriented environment

Responsibilities

• Manage a portfolio of claims end-to-end from lodgement through to settlement
• Provide clear and timely communication to clients and referrers
• Liaise with insurers, assessors, and third parties to keep claims progressing
• Identify opportunities to improve client experience and claim outcomes
• Support brokers with insights and technical guidance where needed

Skills

Communication

General insurance claims

Multitasking

Proactive

Teamwork

Job description

Seneca Insurance Brokers Ltd in Auckland seeks a Claims Specialist to join our claims team. You will manage claims from first notification through to resolution, advocating for clients and ensuring a smooth, proactive experience.

This hands-on role covers personal and commercial claims, with liaison to insurers, assessors, and clients to achieve the best outcomes. You’ll identify opportunities to improve both client experience and claim outcomes, while supporting brokers with guidance.