Life Insurance Claims Manager - Lead High-Performance Team

Asteron Life Limited; Linwood-Central-Heathcote Community; On-site; NZD 140,000 - 210,000; Full time

Benefits offered by this job

Career pathways and mobility

Learning platforms and professional发展

Medical plan and wellbeing programs

Life, income protection and trauma覆盖

Job summary

Asteron Life Limited is seeking an experienced Claims Manager to lead a high-performing Life Insurance Claims team. Based preferably in Wellington or Christchurch, you will coach 8–9 specialists, provide technical oversight, and shape claims strategy while balancing customer outcomes with risk and governance.

You will drive continuous improvement, leverage data insights, and manage complex life and income protection claims.

Qualifications

• 5+ years of Life Insurance claims management experience.
• 2+ years of leadership experience in a claims, insurance or customer-focused environment.
• Experience assessing complex medical, financial and liability-based claims.
• Strong governance and delegated authority understanding.

Responsibilities

• Lead and coach a team of Claims Specialists to deliver high performance and exceptional outcomes.
• Provide technical leadership across life and income protection claims and ensure risk-based decisions.
• Drive continuous improvement in processes, technology and service delivery.
• Build trusted advisor relationships with advisers, customers and internal stakeholders.
• Translate strategy into actionable team priorities and monitor performance metrics.

Skills

Claims management

Leadership

Stakeholder management

Governance

Data analysis

Change leadership

Job description

Asteron Life Limited is seeking an experienced Claims Manager to lead a high-performing Life Insurance Claims team. Based preferably in Wellington or Christchurch, you will coach 8–9 specialists, provide technical oversight, and shape claims strategy while balancing customer outcomes with risk and governance.

You will drive continuous improvement, leverage data insights, and manage complex life and income protection claims.