Senior Endpoint Engineer — Cloud-First SOE Leader

Datacom; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataC​A

Ongoing learning and certifications

Career development opportunities

Industry-leading learning platforms

Employee discounts

Meaningful work

Job summary

Datacom is seeking a Senior Endpoint Engineering Specialist to lead design and maintenance of robust SOE architectures for multiple customers, enabling cloud-first productivity and collaboration. You will deliver 3rd-level support, standardise processes, and drive continuous improvement across environments.

You will collaborate with customers to transform their IT landscapes, mentor teammates, and ensure safety and policy compliance while contributing to project reporting and successful outcomes.

Qualifications

• 5+ years of related experience in endpoint engineering and SOE management.
• Knowledge of hardware and software vendor support processes, including product lifecycles.
• Advanced end-user management skills alongside modern and traditional SOE methodologies.
• Experience in AVD, Cloud PC, Intune, SCCM / MECM.
• Strong analytical, problem-solving and communication skills.
• Proven ability to build customer relationships and deliver solutions in line with organisational goals.
• Bachelor’s degree in computer science, Technology, or related discipline.
• ITIL v3 Foundation Certification

Responsibilities

• Designing and maintaining modern SOE architectures for multiple customers.
• Working with customers to deliver cloud-first productivity and collaboration solutions.
• Developing processes to standardise support and maintenance across environments.
• Providing 3rd-level support and acting as an escalation point for complex desktop issues.
• Proactively managing and maintaining customer SOEs and supporting infrastructure.
• Delivering project tasks accurately and efficiently and contributing to project reporting.
• Guiding and mentoring team members to resolve technical challenges.
• Ensuring a health and safety culture in line with Datacom policies.

Skills

Endpoint engineering

SOE management

Customer relationship

Communication skills

Problem-solving

Education

Bachelor’s degree in computer science or related

ITIL v3 Foundation Certification

Tools

AVD (Azure Virtual Desktop)

Cloud PC

Intune

SCCM / MECM

Job description

Datacom is seeking a Senior Endpoint Engineering Specialist to lead design and maintenance of robust SOE architectures for multiple customers, enabling cloud-first productivity and collaboration. You will deliver 3rd-level support, standardise processes, and drive continuous improvement across environments.

You will collaborate with customers to transform their IT landscapes, mentor teammates, and ensure safety and policy compliance while contributing to project reporting and successful outcomes.