Senior Endpoint Engineer: Cloud-First SOE & 3rd-Level Support

Datacom Connect; Auckland; Hybrid; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCae

Learning and development opportunities

Industry-leading training platforms

Job summary

Datacom Connect is seeking a Senior Endpoint Engineering Specialist to design and maintain modern SOE architectures across multiple customers, enabling cloud-first productivity and robust desktop environments.

You will provide 3rd-level support, drive process improvements, mentor team members, and ensure health and safety alignment with Datacom policies while collaborating with cross-functional teams.

Qualifications

• 5+ years of experience in endpoint engineering and SOE management.
• Knowledge of hardware and software vendor support processes and product lifecycles.
• Advanced end-user management skills with modern and traditional SOE methodologies.
• Experience in AVD, Cloud PC, Intune, SCCM / MECM.
• Strong analytical, problem-solving and communication skills.
• Proven ability to build customer relationships and deliver solutions aligned with goals.
• Bachelor’s degree in computer science, technology, or related field.
• ITIL v3 Foundation Certification.

Responsibilities

• Designing and maintaining modern SOE architectures for multiple customers.
• Delivering cloud-first productivity and collaboration solutions.
• Developing processes to standardise support and maintenance across environments.
• Providing 3rd-level support and acting as escalation point for complex desktop issues.
• Proactively managing and maintaining customer SOEs and supporting infrastructure.
• Delivering project tasks accurately and contributing to project reporting.
• Mentoring team members to resolve technical challenges.
• Ensuring health and safety culture in line with Datacom policies.

Skills

Endpoint engineering

SOE management

Advanced end-user management

Cloud PC

Intune

SCCM / MECM

Problem solving

Communication

Customer relationships

Education

Bachelor’s degree in computer science or related discipline

ITIL v3 Foundation Certification

Tools

Intune

SCCM/MECM

Azure Virtual Desktop (AVD)

Job description

Datacom Connect is seeking a Senior Endpoint Engineering Specialist to design and maintain modern SOE architectures across multiple customers, enabling cloud-first productivity and robust desktop environments.

You will provide 3rd-level support, drive process improvements, mentor team members, and ensure health and safety alignment with Datacom policies while collaborating with cross-functional teams.