Senior Dynamics 365 CE Transformation Leader

Fusion5

Dunedin

On-site

NZD 110,000 - 140,000

Full time

3 days ago

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Job summary

Fusion5 in Dunedin, New Zealand is seeking a Senior Functional Consultant to lead Microsoft Dynamics 365 Customer Engagement implementations that drive real business value. You will direct the full lifecycle from discovery through go-live, aligning business strategy with process improvement and technology to deliver practical outcomes in the real world.

The role requires strong D365 CE experience, stakeholder facilitation skills, and a proactive, commercial approach to projects.

Qualifications

5+ years’ experience in functional consulting, CRM, enterprise applications, or digital transformation.
Strong Dynamics 365 Customer Engagement experience, with the ability to design, configure, and advise across core business processes.
Confidence facilitating senior stakeholder workshops and turning ambiguity into clear solution direction.
Commercial awareness, including scope management, value alignment, and risk-based decision making.
An AI transformation mindset, with curiosity about how automation, Copilot, and modern Microsoft technologies can reshape processes, improve adoption, and unlock better client outcomes.
Tertiary qualifications and Microsoft certifications are valued, but practical delivery experience and ownership matter most.

Responsibilities

Lead client engagements with confidence, structure, and commercial awareness.
Guide stakeholders through discovery, design, delivery, and adoption while helping teams stay focused on value, accountability, and successful outcomes.
Lead discovery and design workshops that uncover business needs, challenge assumptions, and define clear functional outcomes.
Translate complex requirements into well-structured Dynamics 365 Customer Engagement and Power Platform solutions.
Own functional workstreams across configuration, testing, training, user adoption, and go-live readiness.
Provide trusted advice on platform capability, process improvement, and pragmatic solution options.
Manage scope, risks, and decisions with commercial awareness and a focus on protecting project outcomes.
Mentor consultants, share knowledge, and help lift the capability and confidence of the wider team.