Senior Dynamics 365 CE Consultant: Lead Transformations

Fusion5; Christchurch; On-site; NZD 120,000 - 180,000; Full time

Job summary

Fusion5 is seeking a Senior Functional Consultant to shape and deliver Microsoft Dynamics 365 Customer Engagement solutions that drive real business outcomes. You’ll lead from discovery through go-live, connecting business strategy, process improvement, and technology to deliver practical results.

With a proven track record in CRM and enterprise applications, you’ll guide clients, design end-to-end solutions, and empower teams to achieve adoption and value realization.

Qualifications

• 5+ years of experience in functional consulting, CRM, enterprise applications, or digital transformation.
• Strong Dynamics 365 Customer Engagement experience, with the ability to design, configure, and advise across core business processes.
• Confidence facilitating senior stakeholder workshops and turning ambiguity into clear solution direction.

Responsibilities

• Lead client engagements with confidence, structure, and commercial awareness.
• Guide stakeholders through discovery, design, delivery, and adoption while focusing on value and outcomes.
• Lead discovery and design workshops that uncover business needs and define clear functional outcomes.
• Translate complex requirements into Dynamics 365 CE and Power Platform solutions.
• Own workstreams across configuration, testing, training, user adoption, and go-live readiness.
• Provide trusted advice on platform capability and pragmatic solution options.
• Manage scope, risks, and decisions with commercial awareness.

Skills

Functional consulting

CRM

Enterprise applications

Digital transformation

Education

Microsoft certifications

Tools

Dynamics 365 CE

Power Platform

Job description

Fusion5 is seeking a Senior Functional Consultant to shape and deliver Microsoft Dynamics 365 Customer Engagement solutions that drive real business outcomes. You’ll lead from discovery through go-live, connecting business strategy, process improvement, and technology to deliver practical results.

With a proven track record in CRM and enterprise applications, you’ll guide clients, design end-to-end solutions, and empower teams to achieve adoption and value realization.