Lead D365 CE Transformations & Strategy

Fusion5; Wellington; On-site; NZD 140,000 - 190,000; Full time

Job summary

Fusion5 is seeking a Principal Consultant to lead strategic Dynamics 365 Customer Engagement transformations across NZ and Australia. You’ll partner with senior stakeholders to shape engagement strategy, influence solution direction, and drive commercial success for complex engagements.

You’ll guide delivery from discovery to value realisation, mentor consultants, and contribute to growth of Fusion5's Customer Engagement practice with innovation and AI-enabled outcomes.

Qualifications

• 10+ years consulting experience with Microsoft Dynamics 365 Customer Engagement
• Proven success delivering complex customer engagement and CRM solutions
• Deep understanding of customer experience, sales, service, and marketing processes
• Strong executive stakeholder engagement skills and ability to influence strategic decisions

Responsibilities

• Leading complex Dynamics 365 Customer Engagement engagements across Sales, Customer Service, Marketing, and Field Service
• Acting as a trusted advisor providing guidance that builds confidence and translates business goals into scalable solutions
• Taking ownership of customer outcomes and balancing business needs with delivery constraints
• Leading pre-sales activities including opportunity shaping, estimates, solution design, demonstrations, and proposals
• Identifying delivery, commercial, and organisational risks early and driving resolution
• Ensuring high-quality delivery from discovery through to adoption and value realisation
• Mentoring consultants and emerging leaders to lift capability and delivery excellence across the practice
• Contributing to practice growth through thought leadership, reusable assets, innovation, and continuous improvement
• Applying emerging Microsoft and AI capabilities to improve customer outcomes and evolve Fusion5 service offerings

Skills

Dynamics 365 CE

CRM transformation

Executive stakeholder engagement

Pre-sales / solution design

Mentoring leaders

Job description

Fusion5 is seeking a Principal Consultant to lead strategic Dynamics 365 Customer Engagement transformations across NZ and Australia. You’ll partner with senior stakeholders to shape engagement strategy, influence solution direction, and drive commercial success for complex engagements.

You’ll guide delivery from discovery to value realisation, mentor consultants, and contribute to growth of Fusion5's Customer Engagement practice with innovation and AI-enabled outcomes.