Senior Contracts & Hospitality Services Manager

People Profilers Pte Ltd; Otago; On-site; NZD 59,000 - 71,000; Full time

Job summary

People Profilers Pte Ltd in Alexandra, NZ is seeking an experienced contract and service management professional to lead a Group Hospitality portfolio, including housekeeping, waste management, pest control, landscaping, linen & laundry, and portering services.

You will drive vendor performance, ensure compliance, monitor quality, manage budgets, and mentor a high-performing team across multiple projects.

Qualifications

• Recognised degree in contract management or related field.
• Experience in contract, vendor, or service management.
• Experience in healthcare, hospitality, or facilities environments is preferred.
• Strong stakeholder management and communication abilities.
• Analytical and proactive with ability to juggle priorities.
• Demonstrated leadership and project management capabilities.

Responsibilities

• Manage assigned Group Hospitality portfolio (Housekeeping, Waste, Pest Control, Landscaping, Linen & Laundry, Portering).
• Drive vendor performance to achieve KPIs, service standards, and stakeholder expectations.
• Ensure compliance with policies, regulatory requirements, audit standards, and safety regs.
• Monitor service quality and implement improvements for operational effectiveness.
• Partner with stakeholders and service providers to resolve issues and gaps.
• Oversee contract governance, reporting, and documentation for audit readiness.
• Support budgeting, procurement, and financial management to optimise value.
• Lead or participate in projects to strengthen service delivery and resilience.
• Develop a collaborative, high-performing team culture through coaching.

Skills

Stakeholder management

Communication

Interpersonal skills

Analytical thinking

Project management

Leadership

Education

Degree in contract management (Healthcare / Hotel / Horticulture)

Job description

People Profilers Pte Ltd in Alexandra, NZ is seeking an experienced contract and service management professional to lead a Group Hospitality portfolio, including housekeeping, waste management, pest control, landscaping, linen & laundry, and portering services.

You will drive vendor performance, ensure compliance, monitor quality, manage budgets, and mentor a high-performing team across multiple projects.