Healthcare Services Operations Manager

PERSOL; Otago; On-site; NZD 70,000 - 100,000; Full time

Job summary

PERSOL in Otago, New Zealand seeks an Assistant Manager (Healthcare) to oversee an outsourced hospitality-services portfolio including housekeeping, waste management, pest control, landscaping, linen, and portering.

You will track vendor performance against service measures, drive corrective actions, and partner with stakeholders to identify gaps and resolve issues, while maintaining governance and audit readiness. This role emphasizes leadership and collaboration to improve outcomes.

Qualifications

• Degree required in a relevant discipline.
• Experience in contract, vendor, or service management within service-led environments.
• Strong analytical and problem-solving abilities with multi-workstream prioritisation.
• Proven project coordination and leadership experience driving service improvements.

Responsibilities

• Oversee an assigned hospitality-services portfolio covering outsourced operational services (e.g., housekeeping, waste management, pest control, landscaping, linen/laundry, and portering).
• Track vendor performance against agreed service measures and drive corrective actions to meet operational standards.
• Partner internal stakeholders and service partners to identify service gaps, resolve operational issues, and support evolving site needs.
• Maintain contract governance, including performance reviews, reporting cadence, and documentation for audit readiness.
• Monitor service quality through checks, feedback loops, and service recovery actions, and implement improvement plans.
• Ensure adherence to organisational policies, regulatory requirements, audit expectations, and workplace safety practices.
• Support budgeting, procurement coordination, and cost management to optimise resource use and value outcomes.
• Lead or support service-improvement initiatives, operational projects, audits, and resilience planning.
• Contribute to a collaborative team culture through coaching, knowledge sharing, and day-to-day support.

Skills

Analytical skills

Problem-solving

Prioritisation

Project coordination

Leadership

Education

Degree in a relevant discipline

Job description

PERSOL in Otago, New Zealand seeks an Assistant Manager (Healthcare) to oversee an outsourced hospitality-services portfolio including housekeeping, waste management, pest control, landscaping, linen, and portering.

You will track vendor performance against service measures, drive corrective actions, and partner with stakeholders to identify gaps and resolve issues, while maintaining governance and audit readiness. This role emphasizes leadership and collaboration to improve outcomes.