Front-of-House Hospitality Manager – Lead & Optimize

Employer Sponsored Jobs; Southland; In loco; NZD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Visa sponsorship available

Descrizione del lavoro

Employer Sponsored Jobs in Southland, New Zealand is seeking an experienced Hospitality Manager to lead and support the front-of-house team, uphold service standards and drive smooth day-to-day venue operations.

The role requires strong customer service skills, 2+ years in front-of-house management, a Duty Manager certificate, and the ability to work flexible hours, including weekends and holidays. Full visa sponsorship is available.

Competenze

• Minimum 2 years of relevant hospitality or front-of-house management experience.
• Relevant hospitality qualification or proven industry experience.
• Must hold a Duty Manager Certificate or be eligible to obtain one.
• Strong background in hospitality operations and customer service.
• Experience managing teams within a busy venue environment.
• Experience with TAB and gaming/pokies is highly desirable.
• Knowledge of liquor licensing regulations and responsible service practices.
• Ability to work flexible hours including weekends, late nights, and public holidays.
• Strong communication, leadership, and problem-solving skills.
• Ability to work full-time hours (30–40 hours per week).

Mansioni

• Manage daily front-of-house and venue operations to ensure smooth service delivery.
• Ensure compliance with Alcohol Act 2012, Gaming Act 2003, and workplace safety requirements.
• Maintain liquor licensing compliance and venue policies.
• Train and guide staff on responsible service and customer management.
• Manage liquor inventory, purchasing, stock control, and reporting procedures.
• Prepare and manage efficient staff rosters including bar and service operations.
• Maintain cleanliness, organization, and presentation standards across the venue.
• Ensure all equipment is maintained and operating effectively.
• Monitor venue records, incident reports, and daily operational documentation.
• Develop and support promotional activities to increase sales and engagement.
• Ensure all financial procedures, cash handling, and security processes are followed.
• Support the management team to achieve business goals and profitability.
• Provide excellent customer service and maintain a safe environment for guests and staff.
• Complete additional operational duties as required by venue management.

Conoscenze

Front-of-house management

Customer service

Team leadership

Staff rostering

Compliance knowledge

Formazione

Hospitality qualification

Descrizione del lavoro

Employer Sponsored Jobs in Southland, New Zealand is seeking an experienced Hospitality Manager to lead and support the front-of-house team, uphold service standards and drive smooth day-to-day venue operations.

The role requires strong customer service skills, 2+ years in front-of-house management, a Duty Manager certificate, and the ability to work flexible hours, including weekends and holidays. Full visa sponsorship is available.