Senior Change Leader, Business Improvement & Innovation

New Zealand Customs Service; Wellington; On-site; NZD 109,000 - 147,000; Full time

Benefits offered by this job

20 days annual leave plus 3 days extra

Discounted Health insurance through SC

Free annual flu vaccinations

Job summary

New Zealand Customs Service is seeking a Senior Advisor in Business Improvement & Innovation to lead the discovery, design and delivery of improvement initiatives in a role based in Wellington.

You will work withOperational and technical experts, business analysts and partners from Policy, Legal and Technology to understand problems, develop practical options and deliver measurable benefits for travellers, traders and staff.

Qualifications

• Experience delivering business improvement and service design in complex environments.
• Strong analytical skills, with ability to translate evidence into recommendations.
• Knowledge of Agile, Lean or change management methods.

Responsibilities

• Identify improvement opportunities by understanding the operating environment and pain points.
• Lead discovery, analysis, workshops and design to define problems.
• Co-design practical solutions with stakeholders that meet business needs.
• Engage with internal teams to ensure alignment with legal, policy and data considerations.
• Manage initiatives through delivery, including planning, risks and post‑project reviews.
• Coach others in business improvement and customer-focused ways of working.

Skills

Business improvement

Service design

Innovation

Project delivery

Change management

Job description

New Zealand Customs Service is seeking a Senior Advisor in Business Improvement & Innovation to lead the discovery, design and delivery of improvement initiatives in a role based in Wellington.

You will work withOperational and technical experts, business analysts and partners from Policy, Legal and Technology to understand problems, develop practical options and deliver measurable benefits for travellers, traders and staff.