Senior Advisor, Business Improvement & Innovation

New Zealand Customs Service; Wellington; Vor Ort; NZD 109.000 - 147.000; Vollzeit

Benefits dieser Stelle

20 days annual leave plus 3 days extra

Discounted Health insurance through SC

Free annual flu vaccinations

Zusammenfassung

New Zealand Customs Service is seeking a Senior Advisor in Business Improvement & Innovation to lead the discovery, design and delivery of improvement initiatives in a role based in Wellington.

You will work withOperational and technical experts, business analysts and partners from Policy, Legal and Technology to understand problems, develop practical options and deliver measurable benefits for travellers, traders and staff.

Qualifikationen

• Experience delivering business improvement and service design in complex environments.
• Strong analytical skills, with ability to translate evidence into recommendations.
• Knowledge of Agile, Lean or change management methods.

Aufgaben

• Identify improvement opportunities by understanding the operating environment and pain points.
• Lead discovery, analysis, workshops and design to define problems.
• Co-design practical solutions with stakeholders that meet business needs.
• Engage with internal teams to ensure alignment with legal, policy and data considerations.
• Manage initiatives through delivery, including planning, risks and post‑project reviews.
• Coach others in business improvement and customer-focused ways of working.

Kenntnisse

Business improvement

Service design

Innovation

Project delivery

Change management

Jobbeschreibung

Use your business improvement and delivery experience to lead meaningful change across Customs — taking initiatives from discovery and design through to delivery and review.Bring your analytical mindset, collaborative style and practical improvement experience to a role spanning people, process and technology change at New Zealand Customs Service | Te Mana Ārai o Aotearoa.

About this team | Mō tēnei rōpū

The Business Improvement & Innovation (BI&I) team sits within Operations Group and works across Customs to improve how services are designed, delivered and experienced.

We partner with operational and corporate teams to understand customer and staff pain points, define problems properly, co‑design practical solutions, and deliver measurable benefits for trusted travellers, traders and our people.

About this role | Mō tēnei tūranga mahi

As a Senior Advisor in BI&I, you will lead the discovery, design and delivery of assigned business improvement and innovation initiatives.

Working as part of the BI&I team, you will bring together operational and technical subject matter experts, Business Analysts, and specialist partners from areas such as Policy, Legal, and Technology.

You will work collaboratively to understand problems, develop practical options, support decision‑making, and take approved solutions through delivery and post‑project review.

This is a role for someone who enjoys working where strategy, operations, people, process and technology meet.

You will facilitate workshops, use evidence and user insight to understand problems, and develop practical and innovative solutions.

Alongside delivering initiatives, you will help build improvement capability by sharing tools, methods and constructive advice across the team and wider organisation.

This permanent role is based in Wellington and reports to the Manager, Business Improvement & Innovation.

For the right candidate, consideration may be given to the role being based in Auckland.

The role may require domestic travel, including occasional multi‑day trips.

The salary range for this position is $109,010 to $147,484, with a midpoint of $128,247.

What you’ll be doing | He aha tāu e mahi ana

• Identify and assess improvement opportunities by understanding Customs’ operating environment, customer and staff pain points, and potential service or efficiency gains.
• Lead discovery, analysis, workshops and design to define the right problem and develop practical options.
• Co‑design practical solutions with operational teams, subject matter experts and other stakeholders that meet business needs and deliver tangible benefits.
• Engage with internal teams to ensure solutions align with all relevant legal, policy, privacy, digital and data considerations.
• Manage initiatives through delivery, including planning, resourcing, risks, dependencies, reporting, change requests and post‑project reviews.
• Coaching and supporting others in business improvement, innovation and customer‑focused ways of working.

What you’ll need to be successful | Ko ngā mea ka hiahia e koe kia angitu te haere

We are looking for someone who can move comfortably between the big picture and practical detail.

You will bring initiative and resilience, be able to make progress independently, and know when to draw on the skills of others.

You will be credible with operational teams, comfortable working through ambiguity and changing requirements, and able to turn evidence, insight and stakeholder input into clear recommendations and delivered outcomes.

You will bring:

• Experience delivering business improvement, service design, innovation, project delivery or related change in the public sector or another complex, regulated environment, with evidence of practical benefits for customers, staff or the organisation.
• Strong strategic awareness and business acumen, with the ability to quickly understand new issues and translate them into a practical Customs context.
• Well‑developed problem‑solving and analytical skills, including the ability to use data, user insight and stakeholder input to support sound recommendations.
• Strong communication and stakeholder engagement skills, with the confidence to work constructively with people from frontline teams through to senior leaders.
• Experience considering the people, process, information and technology dimensions of change, and working with operational teams and specialist partners to develop practical, sustainable solutions.
• Practical knowledge of one or more relevant disciplines, such as project management, Agile, Lean, service design, human‑centred design, business analysis, or change management, and the judgement to adapt methods to the problem and operating context.

Requirements to apply | Ngā paearu hei tono

• To work for the New Zealand Customs Service you must:
• Be a New Zealand Citizen or New Zealand Permanent Resident
• Reside in New Zealand at the time of application
• Have resided continuously in New Zealand for the last five years*
• Be able to obtain and maintain an organisational security clearance
• Pass a pre‑employment drug test and have a clear Police record
• This position also requires you to obtain and maintain a Confidential‑level national security clearance, so your background must be verifiable and able to be assessed as suitable for this level of clearance.*Any exceptions to this will need to be discussed with the recruitment team to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria.

What we offer | He aha mātou e tuku

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet future challenges.

Our work matters to the safety and success of New Zealand.

We care about wellbeing, personal growth and job satisfaction.

This is supported through:

• A varied and collaborative work environment.
• Opportunities for professional development and career advancement.
• 20 days annual leave plus 3 days additional paid leave between Christmas and New Year
• Discounted Health insurance through Southern Cross
• Free annual flu vaccinations.

A career at Customs | Te Mana Ārai could take you anywhere.

We are committed to developing a diverse workforce and an inclusive workplace.

We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

Applications close 5pm, Wednesday 21 October.