Change Advisor, eGate Replacement Project

New Zealand Customs Service; Wellington; On-site; NZD 96,000 - 124,000; Full time

Job summary

New Zealand Customs Service in Wellington is seeking a Change Advisor to support delivery of a major technology transformation across four international airports. You will work with the Change Specialist and stakeholders to prepare people for change through business readiness activities, communications, training support, and implementation planning.

The role requires travel to Auckland, Christchurch and Queenstown during deployment phases.

Qualifications

• You’re a highly organised change professional with stakeholder engagement experience.
• Ability to coordinate activities across multiple workstreams and teams.
• Strong written and verbal communication tailored to audiences.

Responsibilities

• Support delivery of a major technology transformation at the border.
• Manage business readiness activities, stakeholder engagement, communications, and training support.
• Assist with deployment planning, go-live and Early Life Support across airports.

Skills

Change management

Stakeholder engagement

Project coordination

Communication skills

Documentation

Travel willingness

Tools

Microsoft 365

Job description

• Support a major technology transformation at New Zealand's border
• Fixed-term opportunity through to 30 September 2027
• Wellington based, with travel to Auckland, Christchurch and Queenstown

Are you an organised and proactive change professional looking to contribute to a nationally significant transformation? The New Zealand Customs Service is seeking a Change Advisor to support the successful delivery of a strategically important technology and change programme across four of New Zealand's international airports.

About this role

This is an opportunity to be part of a nationally significant programme that will help shape the future of New Zealand's border operations. As Change Advisor, you’ll support the delivery of the eGate Replacement Project, a major technology transformation introducing modern biometric solutions across New Zealand's international airports. Working closely with the Change Specialist and a wide range of operational stakeholders, you’ll help prepare people for change through business readiness activities, stakeholder engagement, communications, training support, and implementation planning. From coordinating deployment activities to supporting go-live and Early Life Support, you’ll play an important role in ensuring new technology is successfully adopted across the business. This is a varied role that will suit someone who enjoys building relationships, staying organised, and working across multiple workstreams to deliver successful outcomes. Based in Wellington, the role will involve travel to Auckland, Christchurch and Queenstown throughout project deployment phases. The salary range for this position is $96,176 to $124,015, with a midpoint of $110,421 per annum.

About you

You’re a highly organised and proactive change professional who enjoys working in a collaborative environment and helping people navigate change. You can quickly build credibility with stakeholders, communicate confidently with a range of audiences, and maintain focus in a fast‑paced project environment. You enjoy coordinating multiple activities, keeping things on track, and finding practical solutions to support successful delivery. Equally comfortable working independently or as part of a team, you’re adaptable, detail‑oriented, and motivated by contributing to meaningful organisational change.

You Will Also Bring

• At least three years’ experience supporting change management, business transformation, operational readiness, project delivery, or related organisational change initiatives.
• Strong planning, coordination, and organisational skills.
• Excellent written and verbal communication skills, with the ability to tailor messages for different audiences.
• The ability to build effective relationships and engage confidently with a broad range of stakeholders.
• Strong attention to detail and the ability to maintain accurate records, documentation, and reporting.
• The ability to manage competing priorities and adapt to changing requirements.
• Experience supporting deployments, implementations, training, or business readiness activities would be advantageous.
• Proficiency with Microsoft 365 and collaboration tools.
• The ability and willingness to travel domestically, including regular travel to Auckland, Christchurch, and Queenstown during key project deployment and support phases

Why join us

At the New Zealand Customs Service, we protect and promote New Zealand through world‑class border management. The Operations Group plays a critical role in enabling the secure and efficient movement of people and goods while supporting economic growth and national security. You’ll be part of a collaborative project team delivering a significant investment in New Zealand's border future. This is an opportunity to work on a high‑profile national programme, gain hands‑on experience across change management, stakeholder engagement, operational readiness and technology deployment, and see the direct impact of your work at international airports across Aotearoa.

Requirements to apply

• Be a New Zealand Citizen or New Zealand Permanent Resident
• Reside in New Zealand at the time of application
• Have resided continuously in New Zealand for the last five years*
• Be able to obtain and maintain an organisational security clearance
• Pass a pre‑employment drug test and have a clear Police record
• Any exceptions to this will need to be discussed with the recruitment team to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria.

Applications close 11pm, Sunday 18 October 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities, consider flexible working arrangements and welcome applications from everyone who can meet the requirements of the role.