Senior Business Analyst - Salesforce at Kiwibank

Kiwibank; Wellington; Hybrid; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Wellbeing days

Hybrid work model

Career growth opportunities

Job summary

Kiwibank in Wellington is seeking a Senior Business Analyst with Salesforce experience to lead analysis across discovery, design and delivery. You’ll work closely with stakeholders to shape processes, define business needs and deliver connected solutions that enhance customer experiences, including guiding customer journeys from lead to lifecycle stages, supported by data insights and agile practices.

You’ll join a purpose led organization that puts customers first and empowers people to thrive

Qualifications

• Experience leading business analysis across discovery, design and delivery.
• Strong data modelling, mapping and data needs understanding.
• Proficient in eliciting and documenting user stories with stakeholders.
• Experience supporting testing and delivery in Agile environments.
• Experience with Salesforce implementation and adoption.
• Stakeholder engagement and relationship management skills.
• Knowledge of banking domain is preferred.

Responsibilities

• Lead the analysis effort and collaborate with stakeholders to define business needs.
• Shape future-state processes and deliver connected solutions for customer experiences.
• Support customer journeys from early engagement through lifecycle milestones.
• Facilitate workshops, work with engineers, and drive data-informed insights.
• Leverage AI capabilities to engage customers at the right time and channel.
• Contribute to agile squads and support testing and delivery.

Skills

Business analysis leadership

Data analysis

User stories

Agile testing

Banking domain knowledge

Stakeholder management

Process improvement

Tools

Salesforce

Job description

Senior Business Analyst - Salesforce at Kiwibank in Wellington City, N, NZ. This Full time on site position offers great opportunities for career growth. Join our vibrant, inclusive, and supportive work culture. Great benefits including 4 wellbeing days per year to take when you need it the most. Enjoy the flexibility of our hybrid working arrangements. 12-month fixed term opportunity Ko tātou tēnei - Hei hāpai ake i a koe | This is us.Where you matter. At Kiwibank, we’re here to make Kiwi better off. As a Senior Business Analyst, you’ll join a purpose-led organisation that puts customers first and empowers people to thrive. You’ll be part of a team that values curiosity, collaboration, and continuous improvement. This is your opportunity to part of meaningful change, help shape outcomes, and grow your career in an environment where your ideas are valued and your impact is real. Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters. This is a high-impact role in an area critical to delivering our purpose of making Kiwi better off and enabling our growth aspirations. You’ll lead the analysis effort and work collaboratively with stakeholders to define business needs, shape future-state processes, and deliver connected solutions that enhance both Business and Retail customer experiences. This includes supporting customer journeys from early engagement and lead conversion through to meeting evolving needs as customers progress through different life stages. From facilitating workshops to working with engineers, you’ll be central to driving innovation, how we utilise data to unlock actionable insights and leveraging evolving AI capabilities to better engage with customers at the right time with the right message and in the right channel and reduce complexity for our customer facing team. You’ll also play a key role in agile squads, supporting testing and delivery, and contributing to Kiwibank’s transformation journey. Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters. For this role we’re looking for a Business Analyst who thrives on solving complex problems, continuous improvement and translating business needs into actionable outcomes.

We would love to hear from you if you have experience in the following:

• Proven ability to lead business analysis across discovery, design, and delivery phases
• Strong understanding of data needs, data analysis, data mapping & data modelling
• Experienced in eliciting and documenting user stories and requirements collaboratively
• Confident in supporting testing and delivery in agile environments
• Experienced in Salesforce implementation
• Strong stakeholder engagement and relationship management skills
• Proficient in business process improvement and documentation
• Banking domain knowledge (preferred but not essential)

applications close on Thursday 15th October 2026.

For more detailed information on the role, please see the attached Position Description: Senior Business Analyst Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.