Business Engagement Specialist

Kiwibank; Hamilton; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexibility

Wellbeing days

Hybrid work arrangements

Job summary

Kiwibank in Hamilton and across NZ is seeking a Business Banking customer advisor to be the trusted first point of contact for Kiwi business customers. You will handle phone, email and digital queries, identify needs and provide practical solutions to help businesses thrive.

This role emphasizes curiosity, customer focus and teamwork in a flexible hybrid environment, with growth opportunities and ongoing learning support.

Qualifications

• Experience delivering exceptional customer service in a phone-based or frontline environment.
• Comfortable assisting customers across phone, email and digital channels.
• Strong relationship-building with the ability to establish trust quickly.
• Excellent communication, listening and problem-solving skills with a customer-first mindset.
• Willingness to learn new systems, processes and products and adapt as needed.

Responsibilities

• Be the trusted first point of contact for Business Banking customers across channels.
• Identify customer needs and provide solutions that create value.
• Build trusted relationships and deliver exceptional customer experiences.
• Contribute to continuous improvement and connect customers with the right products and support.
• Work in a flexible, hybrid environment and support teammates to deliver better outcomes.

Skills

Customer service

Phone support

Communication

Problem solving

Digital channels

Education

Business or Finance degree

Job description

• Grow your Business Banking career with real progression opportunities
• Flexibility and four wellbeing days to support work life balance
• Based in Tauranga, Hamilton, Christchurch, Wellington or Highbrook - South Auckland with hybrid work arrangements

Join a team committed to helping Kiwi businesses thrive while building a rewarding career in Business Banking. This is a great opportunity to develop strong customer engagement, problem-solving and business banking skills while being supported to learn, ask questions and grow your confidence every step of the way.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Be the trusted first point of contact for our Business Banking customers and play an important role in helping Kiwi businesses succeed. Supporting customers across phone, email and digital channels, you'll solve problems, identify customer needs and provide solutions that create value. You'll build trusted relationships, deliver exceptional customer experiences, contribute to continuous improvement, and recognise opportunities to connect customers with the products, services and support that best meet their needs. Every interaction is an opportunity to make a positive impact for our customers and our business.

This role is about more than following a script. We're looking for people who are curious, determined and comfortable finding the information they need. Not every process will be perfectly documented, so you'll need to ask good questions, use your judgement, learn from others and keep working through things until you can help move the customer forward.

You'll be part of a team that is becoming more flexible in how we work. While you may have a core focus day to day, we are building a more hybrid way of working where people can move across work types and support different teams as customer demand changes. That means being willing to jump in, learn new skills, back your teammates and act as one team to deliver better outcomes for customers.

Every interaction is an opportunity to provide clear, practical support, take ownership, follow through and help make Business Banking easier for our customers.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Experience delivering exceptional customer service in a phone based, frontline or customer focused environment
• Confident in managing customer conversations across phone, email and digital channels
• Strong relationship building skills with the ability to quickly establish trust and maintain positive customer relationships
• Excellent communication, listening and problem-solving skills with a customer first mindset
• Proficient in learning new systems, processes and products with a positive and adaptable approach

You do not need to tick every box here to be considered! Above all we're looking for a curious, customer focused team player who enjoys building relationships, solving problems and making a meaningful difference for customers every day.

Whether you're currently in customer service, experienced on the phones or you're a recent business or finance graduate, we'd love to hear from you.

Applications close on Friday 30 October.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!