Senior Salesforce BA - Data-Driven Transformation Lead

Kiwibank; Wellington; Hybrid; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Wellbeing days (4 per year)

Hybrid work arrangements

12-month fixed term

Job summary

Kiwibank is seeking a Senior Business Analyst to lead analysis across discovery, design and delivery, shaping future-state processes and connected solutions across Banking and Retail. You’ll work with stakeholders to understand needs, map data, and drive agile delivery while leveraging AI to enhance customer interactions.

You’ll engage in workshops, partner with engineers, and contribute to our transformation journey, ensuring high-impact outcomes and measurable improvements.

Qualifications

• Proven ability to lead business analysis across discovery, design, and delivery phases.
• Strong understanding of data needs, data analysis, data mapping & data modelling.
• Experienced in eliciting and documenting user stories and requirements collaboratively.
• Confident in supporting testing and delivery in agile environments.
• Experienced in Salesforce implementation.
• Strong stakeholder engagement and relationship management skills.
• Proficient in business process improvement and documentation.
• Banking domain knowledge (preferred but not essential).

Responsibilities

• Lead the analysis effort and work with stakeholders to define business needs.
• Shape future-state processes and deliver connected solutions that improve customer experiences.
• Support customer journeys from early engagement through to life stage progression.
• Facilitate workshops and collaborate with engineers to drive innovation.
• Utilise data to unlock actionable insights and leverage AI capabilities.
• Play a key role in agile squads, supporting testing and delivery.
• Contribute to Kiwibank’s transformation journey.
• Manage stakeholder relationships and ensure alignment with business goals.

Skills

Lead Business Analysis

Data Analysis & Mapping

User Stories

Agile Delivery

Salesforce

Stakeholder Management

Process Improvement

Banking Domain

Tools

Salesforce

Job description

Kiwibank is seeking a Senior Business Analyst to lead analysis across discovery, design and delivery, shaping future-state processes and connected solutions across Banking and Retail. You’ll work with stakeholders to understand needs, map data, and drive agile delivery while leveraging AI to enhance customer interactions.

You’ll engage in workshops, partner with engineers, and contribute to our transformation journey, ensuring high-impact outcomes and measurable improvements.