Banking Specialist, Whakatane

Kiwibank; Whakatāne; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing days

Subsidised banking

Subsidised insurance

Learning opportunities

Job summary

Kiwibank in Whakatāne is seeking a Banking Specialist to join our enthusiastic frontline team. You will connect with customers, understand their broader financial needs, and deliver practical solutions to help Kiwis move toward their financial goals. The role emphasizes relationship building, accurate advice, and a collaborative, supportive work culture.

We value learning and development, and offer a friendly environment with opportunities to grow in banking expertise and customer service.

Qualifications

• Experience in lending is advantageous (DLA would be a huge advantage).
• Great attention to detail and strong communication skills.
• Proven ability to grow sustainable relationships.
• Banking experience or exposure to the financial services industry is essential.
• Ability to think outside the box to delight customers.

Responsibilities

• Build connections with customers and understand their broader financial needs and goals.
• Provide appropriate financial solutions to customers.
• Work as part of a supportive team to deliver great banking support.
• Ensure customer-centric service during banking conversations.

Skills

Lending experience

Delegated Lending Authority (DLA)

Attention to detail

Exceptional communication

Relationship building

Banking industry experience

Customer-focused problem solving

Job description

• Be part of a vibrant and supportive culture that values people
• Excellent benefits including wellbeing days, subsidised banking and insurance and more!
• Kiwibank has great learning and development opportunities

Our enthusiastic frontline branch team provides smart, practical banking support to help Kiwi move towards their financial goals. You’ll join a welcoming team in Whakatane where people support one another, customers are at the heart of every conversation and each day brings the opportunity to make a meaningful difference.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

In this key role, you will be working as part of our tight-knit and supportive team to help deliver to our ambition to make every Kiwi more financially successful. You will use your individual personality and interpersonal style to make a connection with your customer; work to understand their broader financial needs and goals; and provide the appropriate solution where you can.

It's a rewarding job.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Ability to learn and be knowledgeable about what you do – experience in lending will be advantage we want you to hit the ground running & Delegated Lending Authority (DLA) would be a huge advantage!
• Have great attention to detail, exceptional communications skills & ability to get things done right the first time.
• Proven ability to grow sustainable relationships.
• Banking experience or exposure to the financial services industry is essential.
• Can think "outside the box" to provide a solution to delight the customer

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies our Kiwibank Purpose and values, and someone who thrives in a fun and supportive work environment.

The hours are Monday to Friday (08.30 - 17.00) total 40 hours per week

We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, here's the Position Description: Banking Specialist PD.pdf

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.