Senior Administrative Lead, Digital Services

Te Whatu Ora - Health New Zealand; Auckland; Presencial; NZD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Health New Zealand | Te Whatu Ora is seeking a seasoned Senior Administrator to join the Digital Services’ Business Services Support team. You will provide strategic administration, coordinate complex calendars and lead process improvements across national operations.

The role focuses on governance, documentation, reporting, and ensuring service delivery quality. You will support Directors and leadership teams, collaborate across teams, and help strengthen operational resilience.

Formación

• 5+ years' experience in senior administration, business support or operational coordination within a large or complex organisation.
• Experience supporting senior leaders or leadership teams, including managing complex calendars, meetings, priorities and stakeholder requirements.
• Experience taking ownership of administrative processes, including implementation, monitoring, quality assurance and continuous improvement.
• Experience providing functional leadership, guidance or coaching to colleagues, including influencing others without direct line-management authority.
• Experience resolving non-routine operational issues using sound judgement and a practical understanding of organisational policies and procedures.
• Experience in financial, procurement or commercial administration, including an understanding of controls, reconciliations, reporting and process compliance.
• Experience coordinating reporting processes, agendas, papers, minutes, action registers or leadership reporting.
• Experience developing and maintaining SOPs, process documentation, registers and reports.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, including analysing and reconciling data, producing reports and presenting information to support operational decision-making.
• Excellent written and verbal communication skills, with the ability to manage confidential and commercially sensitive information appropriately.

Responsabilidades

• Provide practical guidance and support to Team Coordinators, Team Administrators and colleagues to coordinate workflows and maintain service standards.
• Own and monitor agreed business administration processes, identify opportunities for improvement, and ensure timeliness and quality.
• Provide senior administrative support to Digital Services Directors and leadership teams, including complex calendars, meetings, reporting and documentation.
• Support financial and procurement administration, travel coordination, workplace and facilities activities, and resolution of operational issues.
• Provide experienced, hands-on administrative support across Executive Assistant, Team Coordinator and Team Administrator functions, including during leave or peak periods.

Conocimientos

Senior administration

Operational coordination

Calendar management

Process improvement

Stakeholder management

Finance & procurement admin

SOPs & documentation

Microsoft 365

Confidential information handling

Educación

Business administration qualification or equivalent

Herramientas

Microsoft 365

Excel

Descripción del empleo

Health New Zealand | Te Whatu Ora is seeking a seasoned Senior Administrator to join the Digital Services’ Business Services Support team. You will provide strategic administration, coordinate complex calendars and lead process improvements across national operations.

The role focuses on governance, documentation, reporting, and ensuring service delivery quality. You will support Directors and leadership teams, collaborate across teams, and help strengthen operational resilience.