Security Operations Manager – Lead Frontline Teams

First Security; Nelson; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership team

Training and development

Career progression

Company vehicle

Employee discounts

Safety focus

EAP support

Job summary

FIRST Security in Nelson/Marlborough is seeking an experienced Operations Manager to lead day-to-day operations and support frontline teams to deliver safe, reliable security services.

You will coordinate service delivery, manage incidents, and drive continuous improvement while building strong customer and stakeholder relationships. A NZ Driver Licence is required and a hands-on, practical leadership style is valued.

Qualifications

• Experience leading operational teams.
• Background in security, facilities, logistics or a similar service environment.
• Strong communication and relationship management skills.
• Ability to manage competing priorities and solve problems.
• Experience improving team performance and service outcomes.
• Commitment to safety and customer service.
• Full New Zealand Driver Licence.

Responsibilities

• Lead day-to-day operations and frontline teams.
• Ensure service delivery meets customer and contractual requirements.
• Manage operational issues, incidents, and escalations.
• Support workforce coordination and service coverage.
• Maintain compliance, health & safety, and operational standards.
• Build strong customer and stakeholder relationships.
• Drive team performance and continuous improvement.
• Support efficient and cost-effective service delivery.

Skills

Operational leadership

Communication

Problem solving

Safety focus

Driver licence

Job description

FIRST Security in Nelson/Marlborough is seeking an experienced Operations Manager to lead day-to-day operations and support frontline teams to deliver safe, reliable security services.

You will coordinate service delivery, manage incidents, and drive continuous improvement while building strong customer and stakeholder relationships. A NZ Driver Licence is required and a hands-on, practical leadership style is valued.