Security Operations Lead - Patrol Teams, Taupo

WILSON GROUP; Taupo; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Perks programme

Employee discounts

EAP support services

Job summary

FIRST Security in Taupo is seeking an experienced Operations Manager to lead day-to-day patrol operations, support frontline teams and ensure delivery of high-quality security services for our customers.

You will drive safety, compliance, and continuous improvement, manage incidents and escalations, and build strong relationships with clients and stakeholders while coordinating workforce coverage and ensuring cost-effective service delivery.

Qualifications

• Experience leading operational teams in security or related services.
• Strong communication and relationship management skills.
• Commitment to safety, professionalism and customer service.

Responsibilities

• Lead day-to-day operations of day and night patrol teams and support frontline staff.
• Ensure service delivery meets customer and contract requirements.
• Manage operational issues, incidents and escalations.
• Support workforce coordination and service coverage across shifts.
• Maintain compliance, health & safety and operational standards.
• Build strong customer and stakeholder relationships to drive satisfaction.
• Drive team performance and continuous improvement initiatives.
• Contribute to efficient and cost-effective service delivery.

Skills

People leadership

Client relationship management

Safety & compliance

Driver's license NZ

Operational excellence

Job description

FIRST Security in Taupo is seeking an experienced Operations Manager to lead day-to-day patrol operations, support frontline teams and ensure delivery of high-quality security services for our customers.

You will drive safety, compliance, and continuous improvement, manage incidents and escalations, and build strong relationships with clients and stakeholders while coordinating workforce coverage and ensuring cost-effective service delivery.