Field Services Officer

WILSON GROUP; New Plymouth; Hybrid; NZD 62,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Supportive team

Perks program discounts

Welfare checks & health culture

EAP services

Job summary

FIRST Security in New Plymouth is seeking a motivated Field Service Officer to join our team. This role is field-based and varied, responding to different contracts to support clients and communities while ensuring work is completed safely and professionally.

Typical duties include electronic monitoring, alarm responses, regulatory tasks, and ATM servicing. You will liaise with clients and internal teams and complete work in line with procedures and contract requirements.

Qualifications

• Can-do attitude and willingness to learn.
• Strong communication and listening skills.
• Ability to think quickly and stay calm under pressure.
• Good level of physical fitness.
• Full NZ Driver’s Licence.
• Ability to pass Ministry of Justice Criminal Convictions check.
• Current COA or ability to obtain one.
• NZ residency or a valid NZ work visa.

Responsibilities

• Installing and maintaining electronic monitoring equipment.
• Responding to a range of field service jobs, including alarms, escorts, lock ups and unlocks.
• Carrying out regulatory and compliance duties, including noise control, animal services and bylaw monitoring.
• Patrolling client sites and responding to incidents and callouts.
• Installing and servicing medical alarm equipment.
• Servicing ATM machines as part of our NCR contract.
• Liaising with clients, stakeholders and internal teams to resolve issues efficiently.
• Completing all work accurately and in line with relevant procedures, protocols and contract requirements
• Providing professional and respectful service across a variety of environments
• Assisting in other areas of the business when required

Skills

Can-do attitude

Communication skills

Calm under pressure

Physical fitness

NZ Driver’s Licence

MoJ check

COA

NZ residency/work visa

Job description

Kia haumaru ai tātou katoa - keeping everyone safe. At FIRST Security, we’re proud to be one of New Zealand’s leading security providers, delivering trusted services across the country through our dedicated people.

About the Role

We’re looking for a motivated Field Service Officer to join our team in New Plymouth. This is a varied field-based role where no two days are necessarily the same. You’ll respond to a range of jobs across different contracts, supporting our clients and communities while ensuring all work is completed safely, professionally and in line with FIRST Security procedures.

Your work could include electronic monitoring, regulatory and compliance services, security patrols, alarm responses, medical alarm installations, ATM servicing and more.

Duties:

• Installing and maintaining electronic monitoring equipment
• Responding to a range of field service jobs, including alarms, escorts, lock ups and unlocks
• Carrying out regulatory and compliance duties, including noise control, animal services and bylaw monitoring
• Patrolling client sites and responding to incidents and callouts
• Installing and servicing medical alarm equipment
• Servicing ATM machines as part of our NCR contract
• Liaising with clients, stakeholders and internal teams to resolve issues efficiently
• Completing all work accurately and in line with relevant procedures, protocols and contract requirements
• Providing professional and respectful service across a variety of environments
• Assisting in other areas of the business when required

What you’ll need:

• A ‘can do’ attitude and willingness to learn
• Strong communication and listening skills
• Ability to think quickly and stay calm under pressure
• Good level of physical fitness
• Full NZ Driver’s Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Why work with FIRST Security:

• Competitive pay rate of $29.90 per hour once fully trained in EMS
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Ready to step into a role where every day is different?

Join a team that values your growth, supports your wellbeing, and helps keep communities safe.

First Security is part of the Wilson Group.